Customer Service Team Lead - KL

Teleperformance USA; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global company is looking for a managerial candidate responsible for team leadership and project delivery in Petaling Jaya. The role requires a strategic thinker with strong analytical skills and a passion for enhancing user experiences. Candidates should possess a Bachelor’s degree and prior management experience in fast-paced environments, with excellent communication abilities. Your ability to guide and influence team strategies will be crucial in establishing effective solutions and fostering a collaborative work environment.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Significant experience in a complex fast paced environment.
• Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Lead a high-performing team through transitions and develop solutions.
• Implement team goals and execute strategies for measuring progress.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor Degree

Job description

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience