Customer Service Officer (Call Centre)

Sedgwick; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Sedgwick is seeking customer service officers for their dynamic call centre team in Kuala Lumpur. This role involves handling emergency assistance calls, managing claims inquiries, and providing exceptional support to customers. Successful candidates will thrive in an inclusive environment, demonstrating strong communication skills and proficiency in Mandarin.

Benefits

Supportive work environment

Opportunities for professional growth

Comprehensive benefits

Qualifications

• Proficiency in computer skills, including Microsoft Office.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin; proficiency in other dialects is a plus.

Responsibilities

• Handle inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance.
• Manage inbound calls for Travel Claims enquiries.
• Assist customers from Singapore & Hong Kong with Mobile Claims.
• Address customer inquiries and feedback regarding our services.

Skills

Communication Skills

Time Management

Proficiency in Mandarin

Computer Skills

Tools

Microsoft Office

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Customer Service Officer (Call Centre)

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there’s a place for you here.

Your Role:

• Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Provide motor insurance claim support in line with guidelines.
• Administrative Tasks: Complete call logs and update our operating system.
• Flexibility: Commit to a rotational shift schedule.
• Additional Duties: Occasionally take on other ad-hoc tasks assigned.

To Succeed in This Role, You Should Have:

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.