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Homestay Guest Experience & Reservations Executive
Job summary
A hospitality company based in Johor, Malaysia is seeking a Customer Service Executive to manage guest enquiries, reservations, and ensure smooth communication. You will be responsible for handling inquiries, coordinating check-ins, and maintaining standards for guest service. Ideal candidates will have experience in customer service and strong communication skills in English and Malay. This role requires the ability to work shifts, weekends, and public holidays.
Qualifications
- Experience in customer service, hospitality, or guest relations is an advantage.
- Strong communication skills in English and Malay; Mandarin a plus.
- Able to handle stressful or urgent guest situations calmly.
Responsibilities
- Handle guest enquiries via phone, WhatsApp, social media, and booking platforms.
- Manage daily reservations, availability updates, and booking confirmations.
- Coordinate guest check-in & check-out processes.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.