Mandarin Workforce Management Analyst

Agensi Pekerjaan JobScoper Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Workforce Management specialist in Johor, Malaysia. The candidate should have 1-2 years of experience in Workforce Management or BPO Operations, strong analytical and problem-solving skills. Key responsibilities include planning schedules and managing real-time staffing needs in a high-volume environment. Candidates must be willing to work rotational shifts and may benefit from familiarity with WFM tools. The role offers various benefits including annual leave and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

5 Working Days

Qualifications

• 1–2 years of experience in Workforce Management, Capacity Planning, or BPO Operations.
• Familiarity with WFM tools is an added advantage.
• Willing to work rotational shifts.

Responsibilities

• Plan and prepare staff schedules for manpower.
• Monitor real-time operations and adjust staffing when needed.
• Track attendance and update any changes in schedules.
• Forecast workload and assist in planning future manpower needs.
• Prepare daily/weekly reports on performance.
• Work with Operations to resolve scheduling issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Strong Excel skills

Job description

1–2 years of experience in Workforce Management, Capacity Planning, or BPO Operations (BPO setting preferred).

Good analytical, problem-solving, and communication skills.

Ability to work in a fast-paced, high-volume operations environment.

Familiarity with WFM tools is an added advantage.

Willing to work rotational shift; on-site in Johor, Medini 9.

Requirement

• 1–2 years of experience in Workforce Management, Capacity Planning, or BPO Operations (BPO setting preferred).
• Strong Excel skills (Pivot Table, VLOOKUP, basic formulas).
• Good analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-volume operations environment.
• Familiarity with WFM tools is an added advantage.
• Willing to work rotational shift; on-site in Johor, Medini 9.

Responsibility

• Plan and prepare staff schedules to ensure enough manpower daily.
• Monitor real-time operations and adjust staffing when needed.
• Track attendance, adherence, and update any changes in schedules.
• Forecast workload and help plan future manpower needs.
• Prepare simple daily/weekly reports on performance and staffing.
• Work closely with Operations to solve manpower or scheduling issues.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days

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