Homestay Guest Experience & Reservations Executive

Jobstreet Malaysia; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company based in Johor, Malaysia is seeking a Customer Service Executive to manage guest enquiries, reservations, and ensure smooth communication. You will be responsible for handling inquiries, coordinating check-ins, and maintaining standards for guest service. Ideal candidates will have experience in customer service and strong communication skills in English and Malay. This role requires the ability to work shifts, weekends, and public holidays.

Qualifications

• Experience in customer service, hospitality, or guest relations is an advantage.
• Strong communication skills in English and Malay; Mandarin a plus.
• Able to handle stressful or urgent guest situations calmly.

Responsibilities

• Handle guest enquiries via phone, WhatsApp, social media, and booking platforms.
• Manage daily reservations, availability updates, and booking confirmations.
• Coordinate guest check-in & check-out processes.

Skills

Customer service experience

Communication skills in English

Communication skills in Malay

Problem-solving skills

Calm under stress

Job description

A hospitality company based in Johor, Malaysia is seeking a Customer Service Executive to manage guest enquiries, reservations, and ensure smooth communication. You will be responsible for handling inquiries, coordinating check-ins, and maintaining standards for guest service. Ideal candidates will have experience in customer service and strong communication skills in English and Malay. This role requires the ability to work shifts, weekends, and public holidays.