Asia Care Coordinator

AM Healthcare Management Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global telehealth leader is looking for an Asia Care Coordinator in Kuala Lumpur. This role involves improving patient communication, managing case assignments, and ensuring customer satisfaction. Candidates should be fluent in English and Mandarin, possess strong communication skills, and be tech-savvy with experience in Microsoft Office. Working hours are rotational, and the position offers the chance to be part of a diverse, multidisciplinary healthcare team.

Benefits

Work with a global leader in telehealth

Contribute to innovative health programs

Qualifications

• Excellent verbal skills to handle client and patient interactions.
• Ability to assign cases and follow up effectively.
• Experience in administrative roles is a plus.

Responsibilities

• Answer patient and client calls professionally.
• Assign cases to the appropriate physicians.
• Follow up on customer needs to enhance satisfaction.
• Communicate with institutions for necessary medical information.

Skills

Good communication and people skills

Fluency in English and Mandarin Chinese

Tech-savvy

Fast learner

Good team worker

High sense of responsibility

Tools

Microsoft Office

Job description

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

As Teladoc Health continues to increase its global reach and expand our ability to provide virtual care across the world, we are growing our Care Coordinator team across Asia region. The Asia Care Coordinator will be responsible for patient communication, case assignment and follow-up, doctor assistance and other customer service functions.

Role and Responsibilities

Answer client and patient calls in a professional manner;

Assign cases to physicians;

Follow up customer needs to improve service satisfaction.

Help communicate with relevant institutions to obtain necessary medical materials and data.

Help communicate with different accounts to support account management,

Administrative support

Skills and Background Requirements

Good communication and people skills to interact with internal stakeholders and external stakeholders such as our customers;

Fluent in both English and Mandarin Chinese;

Tech-savvy, familiar with computer and Microsoft Office;

Fast learner, good team worker, good patience, high sense of responsibility.

Working Arrangements (Rotational Shift)

Weekday work hours in office: 9am-6pm, 10am-7pm, or 12pm-9pm

• Work with a global leader in telehealth and virtual care.
• Contribute to innovative health programs that improve patient outcomes.
• Collaborate with a diverse and multidisciplinary healthcare team