Associate Engineer (Workplace) - IT Fresh Graduate

CTC Global; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology firm in Malaysia is inviting high-potential fresh graduates for the Associate Engineer role. This opportunity offers structured training and mentorship to build a strong foundation in technology, with a focus on IT support, troubleshooting, and service delivery. Candidates should have a degree in computer science or a related field, and strong communication skills are essential. Mobility within Klang Valley is required as part of the role.

Qualifications

• Fluent in English; Mandarin is a plus.
• Possess good interpersonal skills.
• Able to thrive in a fast-paced IT environment.
• Willing to travel within Klang Valley.

Responsibilities

• Provide first-level support for hardware and software issues.
• Diagnose common problems and escalate complex cases.
• Assist with installation and configuration of IT systems.
• Support new deployments and project rollouts.
• Ensure all tasks meet SLA requirements.
• Maintain IT equipment inventory and service records.
• Participate in structured training and mentorship.
• Pursue relevant certifications and continuous learning.

Skills

IT troubleshooting methodology

Root cause analysis

System diagnostics

Strong communication skills

Customer service mindset

Education

Degree/Diploma in Computer Science

Information Technology

Computer/Telecommunication Engineering

Job description

We are inviting high-potential fresh graduates to kickstart their careers. This opportunity is designed for those eager to build a strong foundation in technology and grow into future leaders.

Associate Engineer

• Technical Support: Provide first-level support for hardware, software, printers, and network issues.
• Troubleshooting: Diagnose common problems and elevate complex cases to senior engineers or supervisors.
• System Setup: Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
• Deployment & Rollouts: Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
• Service Delivery: Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
• Escalation Management: Escalate unresolved issues properly and follow up to ensure timely closure.
• Inventory & Documentation: Assist in maintaining IT equipment inventory and keep accurate service records.
• Learning & Mentorship: Participate in structured training, shadowing, and guided assignments under experienced mentors.
• Skills Development: Pursue relevant certifications and continuous learning as part of your career growth.

Education and Experience

• Qualifications: Degree/Diploma in Computer Science, Information Technology, or Computer/ Telecommunication Engineering.
• Technical Expertise: Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)
• Interpersonal Skills: Possess good interpersonal skills, with a customer service mindset.
• Adaptability: Flexible and able to thrive in a fast-paced IT environment while meeting evolving user requirements.
• Independence: Able to take ownership of tasks and work effectively with minimal supervision.
• Mobility: Willing to travel within Klang Valley and possess own transport.