Cafe Supervisor

Aurora Pinnacle Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent café company based in Kuala Lumpur is seeking a Supervisor to oversee daily operations and seafood handling processes. The ideal candidate will have 2–3 years of experience in a similar environment, strong leadership skills, and a solid understanding of customer service and food safety standards. Responsibilities include supervising staff, managing inventory, and ensuring compliance with hygiene regulations. This role offers benefits including EPF, SOSCO, and annual leave.

Benefits

EPF

SOSCO

Annual leave

Qualifications

• Minimum 2–3 years of experience as a Supervisor in F&B/café/restaurant environment.
• Strong understanding of daily café operations and food safety guidelines.
• Ability to lead and supervise staff effectively.

Responsibilities

• Oversee daily café operations to ensure smooth and efficient service.
• Supervise seafood handling processes including storage and preparation.
• Lead, train, and schedule café staff to maintain high service standards.

Skills

Experience in seafood handling

Leadership and supervision skills

Customer service standards

Problem-solving abilities

Time management

Job description

Minimum 2–3 years of experience as a Supervisor in F&B / café / restaurant environment

Must have experience and knowledge in seafood handling, preparation, or seafood-focused kitchen operations

Strong understanding of daily café operations, customer service standards, and food safety guidelines

Ability to lead and supervise staff effectively

Good communication and interpersonal skills

Strong problem-solving abilities and able to work under pressure

Good time management, organized, and able to handle multiple tasks

Willing to work shifts, weekends, and public holidays

Responsible, reliable, and able to work independently

Basic knowledge of inventory management and stock control

Requirement

• Minimum 2–3 years of experience as a Supervisor in F&B / café / restaurant environment
• Must have experience and knowledge in seafood handling, preparation, or seafood-focused kitchen operations
• Strong understanding of daily café operations, customer service standards, and food safety guidelines
• Ability to lead and supervise staff effectively
• Good communication and interpersonal skills
• Strong problem-solving abilities and able to work under pressure
• Good time management, organized, and able to handle multiple tasks
• Willing to work shifts, weekends, and public holidays
• Responsible, reliable, and able to work independently
• Basic knowledge of inventory management and stock control

Responsibility

• Oversee daily café operations to ensure smooth and efficient service
• Supervise seafood handling processes (e.g., receiving, storage, freshness check, preparation workflow)
• Ensure seafood ingredients meet quality and hygiene standards
• Lead, train, and schedule café staff to maintain high service standards
• Handle customer enquiries, feedback, and resolve service issues professionally
• Monitor and manage inventory, especially seafood stock and perishables
• Coordinate with kitchen team to ensure timely food preparation
• Ensure cleanliness and compliance with food safety & hygiene regulations
• Assist with cashiering, order taking, and service operations when needed
• Prepare daily/weekly operational reports for management
• Perform any other tasks assigned by the manager or director

Benefits

• EPF
• SOSCO
• ANNUAL LEAVE