Wellness Therapist

Life Care Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare organization in Kuala Lumpur is seeking a dedicated individual to provide exceptional customer service and deliver therapies in a professional manner. The ideal candidate will hold a relevant health-related qualification and possess strong communication and organizational skills. Responsibilities include managing client appointments, promoting services, and ensuring customer satisfaction. This position requires a proactive attitude and offers professional development opportunities for fresh graduates.

Qualifications

• Exceptional customer service with a proactive attitude.
• Strong interpersonal and effective communication skills.
• Competent in computer systems and applications.

Responsibilities

• Handle customer registration and record health parameters.
• Deliver therapies in a professional manner.
• Promote and recommend company services to clients.
• Schedule and manage appointments with accuracy.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Time management

Education

Diploma or Bachelor’s Degree in health-related field

Job description

Responsibilities

• Handle customer registration and accurately record health parameters.
• Deliver therapies in a professional, effective, and customer-focused manner.
• Actively promote and recommend company services to clients.
• Schedule and manage client appointments with accuracy and efficiency.
• Develop and maintain positive relationships with customers.
• Ensure customer satisfaction after each therapy session and conduct follow-ups to encourage repeat visits.
• Maintain therapy rooms and the center in a clean, organized, and professional condition.
• Monitor and ensure proper maintenance of center equipment to keep it in optimal working order.
• Keep accurate and up-to-date documentation of client assessments and therapeutic interventions.
• Adhere to all health, safety, and hygiene protocols to create a safe and professional environment.
• Assist the company in overall marketing events and activities.
• Carry out additional tasks as assigned by the superior or manager.

Qualifications, Skills and Experience

• Minimum Diploma or Bachelor’s Degree with relevant qualifications in a health-related field.
• This position requires 5.5 working days per week with a monthly basic salary and performance-based incentives.
• Provides exceptional customer service with a proactive and professional attitude.
• Possesses strong interpersonal and effective communication skills.
• Competent in the use of computer systems and applications.
• Strong organizational and time management skills, with the ability to handle multiple appointments efficiently.
• Team player with the flexibility to collaborate across departments and support centre operation.
• Physically fit and able to perform therapy sessions that may require standing, bending, or light physical effort for extended periods.
• Excellent verbal and written communication skills in English, Malay, and Mandarin, with the ability to liaise effectively with Mandarin-speaking clients and stakeholders.
• Fresh Graduate are welcome to apply as training will be provided.