Service Desk Analyst (IT Global Service Desk)

GP Outsourcing Asia Sdn Bhd.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing service provider in Shah Alam, Selangor, is seeking a Service Desk Analyst. This role requires proficiency in Mandarin and Cantonese, along with good English communication skills. Fresh graduates are encouraged to apply. Responsibilities include handling customer inquiries via phone and email, contributing to team targets, and working night shifts. Candidates should possess strong interpersonal abilities and be ready for flexible hours, with growth opportunities available within the company. Send your résumé to apply.

Qualifications

• No previous experience needed; fresh graduates encouraged to apply.
• Able to work night shifts.
• Interpersonal skills crucial for customer service roles.

Responsibilities

• Handle customer interactions via phone, email, or chatbot.
• Work collaboratively within a team to meet targets.
• Flexibility in covering shifts is expected.

Skills

Proficiency in Mandarin

Proficiency in Cantonese

Good command of English

Customer orientation

Teamwork

Excellent communication skills

Tools

Windows environment

MS Office 365

Job description

Service Desk Analyst (IT Global Service Desk)

GP Outsourcing Asia Sdn Bhd – Shah Alam, Selangor

Do you speak more than one language? Do you love working with people and have excellent communication skills? Get in touch with us now. We'd love to work with you!

No previous experience needed. Fresh graduates & diploma holders are encouraged to apply!

Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. Provision of Global Service Desk acting as Single Point of Contact “SPOC” Key locations.

Requirements

• Proficiency in both Mandarin & Cantonese; and good command of English
• Knowledge of various software and applications (minimum: Windows environment and MS Office 365)
• Able to work at night shifts
• Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
• Ability to understand and explain substantial information about the company and product;
• Ability to multi-task and organize all information that may be received at once;
• Ability to understand and analyze problems and provide the appropriate solutions to callers’ needs.
• Readiness to work on night shift hour

Context / Responsibilities

• Significant time spent dealing with customer on the phone/ via emails/ chatbot
• Must be able to interface internally and externally
• Works as part of a team and contributes to team targets
• Expected to be flexible in covering shifts
• Typical career path will be to Subject Matter Expert or Team leader.

To apply, please send your résumé to ***********@gpasia.net.