Airport jobs in Malaysia

The Admin Operation Branch Officer supports the daily operations of the car rental and leasing business by handling vehicle documentation, coordinating maintenance schedules, managing check-in/check-out processes, and arranging inter-branch transfers. The role ensures timely vehicle availability, accurate administrative records, strong customer service, safety compliance, and overall branch operational efficiency.

• Manage daily vehicle availability, check-out, and return processes.
• Handle vehicle check-in/check-out activities at the branch.
• Maintain an accurate and updated daily vehicle inventory list.
• Arrange and coordinate vehicle inspections, including scheduling appointments and dispatching vehicles for inspection.
• Coordinate repairs or arrange replacements for damaged vehicles.
• Liaise with workshops for regular maintenance and repairs.

• Deliver consistent, high-quality customer service across all touchpoints.
• Assist customers in selecting suitable vehicles based on their needs and preferences.
• Handle escalated customer issues with professionalism and efficiency.
• Support clients referred from HQ or other branches.
• Build and maintain strong business relationships with customers.

• Assist collect and deliver vehicles to/from KLIA1, KLIA2, KL, and other branches as required.
• Be on standby to provide roadside assistance and support in nearby areas.

• Ensure vehicles are well-maintained and in excellent condition before customer check-out.
• Comply with company policies, airport authority requirements, and local regulations.
• Promote a safe work environment by enforcing safety standards for staff and customers.

• Prepare billing documents and ensure timely payment collection.
• Collaborate with the supervisor to improve operational efficiency.
• Perform other ad hoc duties as assigned.

• Minimum SPM / “O” Level qualification in any field.
• Valid Class D driving license with a clean driving record (must possess own transport).
• At least 2-5 years of relevant working experience in Fleet Operations/ Management, preferably in the Car Rental & Leasing or Automotive industry.
• Strong communication and interpersonal skills.
• Customer-focused with a professional and service-oriented attitude.
• Basic knowledge of vehicle maintenance and inspection processes.
• Physically fit and able to perform outdoor/on-ground tasks.
• Proficient in using MS Office applications.
• Willing to work shifts, weekends, and public holidays as required (on rotation or as required).
• Location: KLIA T1, Sepang.