Food Delivery Customer Support

eTeam; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a Customer Service Executive to handle inquiries via calls, emails, and chats. The ideal candidate will have problem-solving skills and strong interpersonal abilities. This role includes rotational shifts, requires weekend work, and offers career growth opportunities. The company provides benefits such as medical insurance, annual leave, and a shuttle service. This is an excellent opportunity for enthusiastic individuals to contribute to a dynamic team.

Benefits

Annual leave (12 days)

Sick leave (14 days)

Medical & Life insurance

Shuttle van pick up

Work Permit provided

Qualifications

• Good in both time management & people development skills.
• Excellent interpersonal skills.
• Strong problem-solving capabilities.

Responsibilities

• Handle inbound calls, email, and chat for customer inquiries.
• Demonstrate ownership to resolve customer issues successfully.
• Work collaboratively to achieve KPIs and SLAs.

Skills

Time management

Interpersonal skills

Problem Solving

Telephone etiquette

Tools

MS Office

Job description

Summary of Responsibilities

Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. Works with multiple technology applications and features to resolve customer contacts.

Challenges

Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift. Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in shift rotates (24 hours). Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Benefits

• Work Permit provided
• 5 working days in a week
• Annual leave (12 days)
• Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• Pick up service from airport 2 weeks free company accommodation provided
• One way flight ticket to Malaysia

Career Growth (Stage)

Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager IJP – Internal job program.

Transfer Opportunities

Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Office Location

Symphony house /Ara Damansara / Petaling Jay