Customer Service Executive (Native Japanese)

Gratitude Inc; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company is seeking a Native Japanese Customer Service Executive in Malaysia. The position involves managing service inquiries and complaints from Japanese customers, and requires proficiency in Japanese. Benefits include a comprehensive salary package, annual leave, medical insurance, and relocation support. This role is ideal for those who are native Japanese speakers and willing to relocate to Malaysia for a 2-year renewable term.

Benefits

Annual Leave: 12 days

Medical, dental & life insurance

Relocation support

Free commuter shuttle service

Free English lessons

Qualifications

• Native Japanese speaker or willing to relocate to Malaysia.
• Strong communication skills in customer service.

Responsibilities

• Manage service inquiries and complaints from Japanese customers via phone, email, and chat.

Skills

Customer Service

Japanese Language Proficiency

Job description

Customer Service Executive (Native Japanese)

Requirements/Positions: Customer Service Executive (Native Japanese)

Intake & Head Count: 24th Nov'25 (Mon): 25HC | 22nd Dec (Mon): 35HC

Shift window: Mon-Sun 24h rotational shift / 8h + 1.5h break

Day off: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia

Employment term: 2 years as per Malaysian Work Permit (renewable)

Languages: Japanese (Native only)

Native Japanese in Malaysia or willing to relocate in Malaysia

Salary package

• Basic salary: RM8000
• KPI: max RM370
• Shift allowance: max RM1200

Benefits

• Annual Leave: 12 days
• Sick leave: 14 days
• Compassionate leave: 3 days
• Replacement leave: for working on Malaysian PH
• Medical, dental & life insurance provided (PM care)
• Relocation support in Japanese provided:
  • Malaysian Work Permit
  • One-way flight ticket to Malaysia
  • 2-weeks hotel stay
  • Airport pickup service to hotel
  • Introducing property agent
  • Support to find schools for kids
• Free commuter shuttle van service in Ara Damansara
• Bank opening session at office
• Free English lessons at office
• Free coffee machine at office

Job responsibilities

Managing service inquiries & complaints coming from Japanese customers located in Japan via phone calls, email, chat.

Training

1 month training conducted in Japanese.

Assessment flow

HR interview (Online/Camera off) > Online test & Ops interview (Online/Camera on) > offer

Required documents

Application form, CV (Japanese preferable), Japanese typing test screenshot: https://10fastfingers.com/typing-test/japanese.