Airport Guest Services Team Lead

FTCO Consultancy Sdn Bhd; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy in Malaysia is seeking a Team Lead Greeter to supervise a team, ensuring efficient service delivery and passenger satisfaction in a dynamic environment. Responsibilities include training team members, monitoring performance, and resolving customer issues. The ideal candidate has leadership experience in hospitality or aviation, strong interpersonal skills, and is bilingual in Malay and English. Opportunities for professional growth and training programs are available.

Benefits

EPF, SOCSO, and EIS provided

Opportunities for professional development

Paid annual leave and allowance

Qualifications

• Proven experience in a leadership or supervisory role in hospitality or aviation.
• Strong interpersonal and communication skills to motivate team members.
• Excellent organizational and time management abilities.

Responsibilities

• Lead and supervise a team of greeters, providing guidance and training.
• Coordinate daily operations to ensure efficient service delivery.
• Monitor performance metrics and provide feedback to drive improvement.
• Serve as point of contact for escalations and resolve customer issues.

Skills

Leadership skills

Interpersonal and communication skills

Organizational and time management abilities

Ability to work in fast-paced environments

Bilingual: Malay and English

Job description

A leading consultancy in Malaysia is seeking a Team Lead Greeter to supervise a team, ensuring efficient service delivery and passenger satisfaction in a dynamic environment. Responsibilities include training team members, monitoring performance, and resolving customer issues. The ideal candidate has leadership experience in hospitality or aviation, strong interpersonal skills, and is bilingual in Malay and English. Opportunities for professional growth and training programs are available.