Manager, Airport Services (Malaysia)

Hong Kong Express Airways Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A low-cost airline in Kuala Lumpur is seeking an experienced station manager to oversee performance and ensure compliance with service standards. The ideal candidate must have a university degree, 10 years in aviation or civil airline, including 3 years in a supervisory role. Key responsibilities include managing station performance, ensuring compliance with safety regulations, and leading ground services projects. Strong communication skills in Malay and English are essential, along with proficiency in Microsoft Office. This role may require overseas travel and participation in audits.

Qualifications

• 10 years of aviation or civil airline experience including 3 years in supervisory level.
• Knowledge of all aspects of Ground Handling and IOSA requirements.
• Knowledge of Aviation Safety and Security.

Responsibilities

• Manage Malaysia station’s performance according to company standard.
• Drive and review station performance including OTP and guest experience.
• Ensure compliance with company service level and standard.

Skills

Excellent command of Malay

Excellent command of English

Good communication skills

Strong analytical skills

Project management skills

Education

University Graduate

Tools

Microsoft Office

Job description

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Responsibilities

• Manage Malaysia station’s performance according to company standard and requirement;
• Drive and review with Station-in-charge in all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Services activities are adhering to the Company and regulatory policies and procedures;
• Oversee all Ground Services projects and development;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Report to Headquarter timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required;
• Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.

The Ideal Candidate

• University Graduate;
• 10 years aviation or civil airline experience including 3 years in supervisory level;
• Knowledge of all aspects of Ground Handling and IOSA requirements;
• Knowledge of Aviation Safety and Security;
• Excellent command of Malay and English, and written English;
• Advanced knowledge in Microsoft Office;
• People manager with good communication skills and a fast decision maker;
• Strong analytical and project management skills and sensitive to figure;
• Able to work independently and under pressure.