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Customer Relations Executive
Job summary
An innovative company in Malaysia seeks a Customer Relations Executive to drive customer engagement and sales conversion. The role involves developing marketing strategies, engaging with potential customers, and providing dedicated customer support. Ideal candidates should have a degree in Mass Communication or a related field, at least two years of sales experience, and proficiency in tools like Canva and Microsoft Excel. Competitive salary and benefits are provided.
Benefits
Qualifications
- At least 2 years experience in sales or related fields.
- Fluent in English & Bahasa Malaysia; Mandarin is a bonus.
- Ability to handle multiple tasks while staying organized.
Responsibilities
- Engage with potential customers to explain products and convert sales.
- Provide customer relation support to enhance satisfaction.
- Build solid relationships with customers to secure sales revenue.
- Identify and generate new customer leads.
- Develop marketing content on social media to attract new leads.
- Conduct research on competitors' products and market success.
- Maintain accurate records of business development metrics.
- Create sales invoices and documentation for activities.
Skills
Education
Tools
Wonderspire Group is passionate in uplifting the standard of education in the region. Comprises of enabler divisions to drive comprehensive education, leading technology adaptation and lifestyle.
Customer Relations Executive responsibilities include drive initiatives to increase customer lead generation and sales conversion. The executive will create business opportunities, engage with corporate organisation and consumers, to achieve organisation goal.
Wonderspire Regional Office : MITC Ayer Keroh, Melaka
- Engage with potential customer to explain product and services and convert into sales.
- Provide customer relation support to make customers happy and satisfied with the product.
- Build solid relationships with customers to ensure a continuous flow of sales revenue.
- Identify and generate new customer leads
- Develop marketing content in social media to get new customer lead and increase brand trust.
- Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
- Maintain accurate records of the total number of business development metrics such as customer lead generation and sales conversion.
- Create sales invoice and relevant documentation to facilitate sales activities.
- Possess degree in Mass Communication/Marketing/Business related.
- At least 2 years experience sales or related.
- Ability to handle multiple tasks while staying organized.
- Excellent in using Canva, Capcut, Microsoft Excell, and generative Ai tools for idea, image and video generation.
- Strong understanding and experience in using social media channels.
- Fluent in English & Bahasa Malaysia. Mandarin is bonus.
- Ability to travel locally and overseas.
- High energy and healthy.
We also looks into talent who has working experience in Engineering/Project Management/Mass Communication/Corporate Finance which has strong communication or customer sales related abilities.
- Starting salary RM2000-RM4000 based on experience
- Competitive salary growt
- Wellness benefits (E.g Sponsored Family Vacation)
- Accelerated Leader Development Program
- Performance Bonus based on company performance
- Training and developments
- EPF fund contribution
- SOCSO fund contribution
- Career growth opportunities within Wonderspire group of companies
- Senior Customer Relations
- Business Development Manager
- Sales Director
- Customer Success Director
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.