Telesales, Executive (Shah Alam)

Carro; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive marketplace in Malaysia is seeking a customer service associate to enhance customer experiences and manage leads. The role involves providing information on products, scheduling appointments, and achieving sales targets. Candidates should have at least a SPM/Diploma/Bachelor’s Degree, with fresh graduates encouraged to apply. Strong communication skills in Bahasa Malaysia and English are required, along with a passion for sales. Flexible working arrangements are available, making this an exciting opportunity for recent graduates.

Benefits

Health insurance

Maternity leave

Opportunities for promotion

Commission pay

Overtime pay

Qualifications

• Fresh graduate or 1 year of working experience in telemarketing, sales, or customer service.
• Ability to communicate in Bahasa Malaysia and English.
• Enjoy working over the telephone.

Responsibilities

• Drive customer experience awareness of Carro products and services.
• Manage leads from online channels and provide delightful customer journeys.
• Schedule appointments for interested customers with sales representatives.
• Handle inbound and outbound calls for sales and services.
• Provide accurate information on products via WhatsApp and calls.
• Maintain customer records while logging information in the provided systems.
• Achieve individual and team sales targets.

Skills

Organizational skills

Communication skills

Negotiation skills

Customer service skills

Sales skills

Computer literacy

Education

SPM/Diploma/Bachelor’s Degree in any field

Tools

Microsoft Office

Basic Emailing

Job description

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people‑centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Key Responsibilities

• Drive great customer experience by creating awareness and understanding of Carro products and services.
• Manage leads from Carro online channel and provide them with a delightful customer journey from end to end while using Carro services.
• Schedule appointments for interested customers to meet with sales representatives or visit the dealership.
• Manage inbound and outbound calls and correspondences for sales and services.
• Provide accurate and complete information to customers on our products and services via WhatsApp and calls.
• Uphold high standards in processing and maintaining customer records/correspondents while logging customer information into the system/tools provided.
• Achieve monthly individual and team sales targets.
• Keep team lead informed by submitting activity and result reports, such as daily sales reports and compliments.
• Assisting in resolving customer complaints through calls and working with internal departments for follow‑ups.
• Able to work with minimum supervision.

Qualifications and Education Requirements

• Candidates must possess at least a SPM/ Diploma/ Bachelor’s Degree in any field.
• Fresh graduate or 1 year of working experience in Telemarketing, Sales, Customer Service, or a related field is required for this position.
• Computer literate in Microsoft Office, Note Pad, and Basic Emailing.
• Have excellent organizational, management, communication, and negotiation skills.
• Ambitious, target‑driven, and eager to take on challenges.
• Enjoy working over the telephone.
• Knowledge of automotive products and services is an advantage.
• Able to speak in Bahasa Malaysia & English.

Job Types: Full‑time, Permanent

Health insurance

Maternity leave

Opportunities for promotion

Schedule

• Day shift
• Rotational shift

Supplemental Pay

• Commission pay
• Overtime pay

Ability to commute/relocate

• Shah Alam (40150, Petaling): Reliably commute or planning to relocate before starting work (Preferred)

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