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HealthHero is recruiting one Urgent Care Assistant to support driving, reception and base duties for Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. This is a part-time, permanent role with varied shift patterns including weekday evenings, weekends and some overnight sessions. Shift patterns and rota flexibility can be discussed at the application stage.

As an Urgent Care Assistant, you will undertake a dual role of driving and reception to support the efficient operation of Integrated Urgent Care services across the South West locality. The service operates 24/7/365 on a rolling 4-week rota pattern, providing care to service users. You will provide non-clinical support to clinicians and patients accessing NHS 111 and GP Out of Hours services. A degree of flexibility is required, and there may be occasional opportunities to work outside contracted hours to support smooth service operation.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. Rota may include the following hours:

• Monday – Friday 18:15/18:30 – 23:00 (Evenings)
• Monday – Friday 23:00 – 08:00 (Overnights)
• Saturday – Monday 08:00 – 08:00 (AM/PM/Evening or Overnight Shifts)

Overnight working is required as part of the role and will form part of the rota. The role may include driving duties in addition to base duties.

• Driving
  • Drive Clinicians to patients’ homes in a safe and legal manner, adhering to current driving regulations
  • Perform basic vehicle checks at the start and end of shifts to ensure the vehicle is roadworthy, fuelled and fully equipped
  • Accurately record all medications and consumables used during shifts
• Base
  • First point of contact for patients or carers/relatives in designated Treatment Centres
  • Support Clinicians while on shift
  • Communicate with patients in person and by telephone (comfort & welfare checks)
  • Ensure Treatment Centre is kept clean and tidy
• Medication and Stock Management
  • Use computer systems to maintain stock levels of medication and consumables
  • Replenish car stock at the end of your shift
  • Understand stock rotation and expiry dates on weekly deliveries

Full training will be provided. The role may involve sitting at a reception desk or in a car for long periods, carrying weighted emergency equipment and, if necessary, undertaking CPR on the floor. A driver’s medical may be required if successful at interview.

We are seeking someone who is well organized, hardworking and personable, joining an established team of close-knit colleagues who support the Integrated Urgent Care service.

• Confidently interact with patients, relatives and carers
• Demonstrate compassion and respect
• Excellent attention to detail
• Strong administration skills
• Personable, engaging and reassuring
• Work under pressure and act professionally in emergency or stressful situations

Please note a full UK Driving Licence (with no more than 6 penalty points) is essential, and you should have a good level of driving experience.

Our Integrated Urgent Care (IUC) service is offered to patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of HealthHero in 2020, providing Integrated Urgent Care service provision and expertise. HealthHero is a leading digital primary care provider serving the UK, Ireland, France and Germany, with a mission to improve lives and simplify healthcare. We are recognised as a Great Place to Work and have featured in the Sunday Times Tech list.

We are committed to achieving excellence in person-centred care and continuously improve our services, backed by two consecutive outstanding ratings by the Care Quality Commission.

Our values SOAR – Simplify, Own, Aspire, Respect – guide us daily. We offer a supportive and engaging culture, time-focused benefits and a range of development opportunities. For more about us, please review our Quality Account and related information.

• Competitive rate of pay with evening and weekend enhancements up to £16.48/hr
• Discretionary staff bonus scheme
• Generous holiday entitlement up to 33 days per annum (including bank holidays)
• Company Pension Scheme
• Simply Health cash plan
• Life Assurance
• Free staff parking

If you would like to make a difference and think this is the role for you, we would love to hear from you. For questions or to arrange an informal conversation, contact our Recruitment Team at UC-Recruitment@healthhero.com.

Closing Date: Monday 6th October 2025 (5pm).

• Successful applicants will require an Enhanced DBS, which we will apply for upon appointment confirmation.
• We reserve the right to close the job if we receive a sufficient number of applications.
• We are unable to offer sponsorship for candidates requiring a sponsorship visa.

We welcome applications from all suitably qualified candidates and are committed to equality and diversity. We are a certified Disability Confident Employer and can provide reasonable adjustments on request by contacting UC-Recruitment@healthhero.com.

Please see information relating to safeguarding on our site for healthcare providers.