Warehouse Supervisor à Afrique du Sud

CallForce is an award-winning BPO service provider of innovative, customized contact centre solutions from South Africa to the global market.

We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets.

Your role will encompass coaching, managing team performance, and ensuring adherence to company policies and procedures.

1. Provide strong leadership and mentorship to a team of sales representatives.
2. Set performance expectations and objectives for the team.
3. Conduct team meetings to communicate goals, strategies, and updates.
4. Motivate and inspire the team to meet and exceed sales targets.
5. Monitor and evaluate the performance of sales representatives through QA and performance metrics, such as calls per team, successful contacts, and wrap-up codes, ensuring appropriate action is taken.
6. Provide constructive feedback, coaching, and training to improve performance.
7. Develop and implement strategies to maximize sales and conversion rates.
8. Identify areas for improvement and implement corrective actions.

Maintain accurate records of team performance and individual metrics. Analyze data and trends to make informed decisions and adjust sales strategies accordingly.

Ensure the team adheres to company policies, industry regulations, and quality standards.

• At least 2+ years' experience as a Team Leader in a sales or outbound campaign.
• A strong career track record.
• Proven success in meeting sales targets.

Business Process Outsourcing (BPO), Leading Teams, Sales Team Leadership, Team Management, Telecommunication, Telemarketing.