Team Leader

Sigma Connected Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service outsourcing company in Cape Town seeks a Team Leader who will coach and inspire a team of Customer Advisors. This role focuses on developing talent, driving results, and creating a positive work environment. Candidates should have 2+ years of leadership experience in a contact center and strong communication skills. The position offers a full-time contract with opportunities for internal promotion and various employee benefits.

Benefits

Free Medical Insurance

Transport Benefits

Wellbeing Support

Career Growth Opportunities

Qualifications

• 2+ years of Team Leader experience in a BPO / Contact Centre environment.
• Resilience under pressure and adaptability in fast-paced settings.
• Solid knowledge of HR / IR processes.

Responsibilities

• Coach and inspire your team to become high performers.
• Guide your team in achieving and exceeding KPIs.
• Monitor and manage attendance, quality, coaching, and performance.

Skills

Coaching and auditing skills

Understanding of KPIs

English communication

Analytical skills

Decision-making skills

Education

Matric (Grade 12) or equivalent

Job description

Team Leader - Join the Sigma Family!

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Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact?

At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.

As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.

Why Choose Sigma?

At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it's all because of our people.

We live by our mission to #ImproveEverythingAlways, and we're committed to creating an environment where everyone feels valued, included, and supported.

What Being Part of the Sigma Family Means

• Career Growth - Opportunities for internal promotion after probation
• Recognition - Monthly, Quarterly, and Annual awards with exciting prizes
• Wellbeing Support - Access to Mental Health First Aiders and EAP
• Sigma Forest - Receive a tree and track your environmental impact after probation
• Free Medical Insurance - Includes GP, dental, optometry, funeral and life cover
• Transport Benefits - Shuttle services to make commuting easier
• Connect & Collaborate - Via our internal social media platform
• Inclusive Culture - Everyone belongs in the Sigma Family

What You'll Be Doing

• Coach and inspire your team to become high performers through continuous development.
• Lead with integrity and care, creating an atmosphere of trust, support, and motivation.
• Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.
• Monitor and manage key aspects like attendance, quality, coaching, and performance.
• Set clear, achievable goals with your team, and support their growth and aspirations.
• Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.
• Ensure high standards of compliance, treating customers fairly and upholding company values.
• Be a visible, accessible leader who communicates openly and leads by example.

What You Won't Be Doing

• Operating without trust - we build strong, open teams.
• Avoiding feedback - we use it to grow.
• Ignoring team development - we invest in our people.
• Being reactive - we plan and stay ahead.
• Creating or allowing toxicity - we protect our culture.
• Setting unrealistic expectations - we lead with empathy and clarity.
• Avoiding accountability - we own our roles and results.
• Being unapproachable - we lead with heart and presence.

What You'll Bring

• 2+ years of Team Leader experience in a BPO / Contact Centre environment
• Strong coaching and auditing skills
• Great understanding of KPIs and how to guide teams to success
• A Matric (Grade 12) or equivalent qualification
• Resilience under pressure and adaptability in fast-paced settings
• Excellent English communication (written & verbal)
• Solid knowledge of HR / IR processes
• Strong analytical and decision-making skills
• Ability to communicate clearly and confidently across all levels

Recruitment

We don't believe in complicated processes. Once you apply and we confirm you meet the criteria, we'll move forward with the next steps quickly.

Make a difference

Ready to Lead with Purpose? If you're excited about joining a people-first team that values your voice and your growth, apply today. Let's build something great.

#ImproveEverythingAlways | #TeamSigma

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Outsourcing and Offshoring Consulting

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