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Service Section Manager Level 2 Global Grade 12
Barloworld Equipment (Pty) Ltd
Polokwane
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Il y a 7 jours
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Service Section Manager Level 2 Global Grade 12
Barloworld Equipment (Pty) Ltd
Polokwane
Sur place
ZAR 600 000 - 800 000
Plein temps
Il y a 7 jours
Soyez parmi les premiers à postuler
Résumé du poste
A leading equipment company in Limpopo is seeking a qualified individual to manage service support staff and provide technical support. The ideal candidate should possess extensive experience in managing technical teams in a service environment, excellent communication skills, and a strong understanding of machine operating systems. This role requires a Grade 12 with a technical trade qualification and relevant experience in Earthmoving equipment.
Qualifications
- 10 years of post-qualification experience as Technician, Supervisor, or Section Manager.
- 5 to 7 years of business experience in a service environment.
- Good understanding of machine operating systems and earthmoving equipment.
Responsabilités
- Manage service support staff and budget effectively.
- Provide technical support to technicians and the service team.
- Liaise with Principal to resolve issues and build relationships.
Connaissances
Machine Troubleshooting
Communication Skills
Negotiation Skills
Initiative and Creativity
Team Management
Formation
Grade 12 with Technical Trade Qualification
Btech or B Engineering
Basic Management Qualification
Outils
SAP
CRM Software
Caterpillar Information System (SIS, SIMSI)
Description du poste
Key Output
- Manage service support staff, budget and perform cost control
- Provide technical support to service support technicians and service team
- Relationship building with external and internal customers
- Proactively liaise with Principal to resolve problems and issues and build relationships going forward
- Manage costing team and CRM/SAP related issues
- Manage the Warranty process and provide support to Warranty Technicians
- Manage Section’s Work in Progress, Productivity and Profitability
- Ensure all problems are dealt with as quickly as possible
- Open relationships conducive to collaborative problem-solving
- Effective control of Work-in-Progress
- Perform site audits on equipment and resolve warranty related issues
- Liaise with CAT product support regarding technical issues and warranty related matters
- Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
- Prepare and oversee proposals to customers including audit reports, service work, upgrade work outages scope of work and MS Project schedules
Qualification, Experience and Competencies
- Grade 12 with technical Trade qualification.
- Btech or B Engineering, BWE Leadership Development Course (MMDP) will be beneficial.
- Basic management qualification beneficial
- 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
- Good understanding of machine operating systems.
- Well experienced in Machine Troubleshooting.
- 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
- Relevant SAP/CRM exposure, experience in a similar role and environment
- Familiar with Caterpillar information system, (SIS,SIMSI)
- Good communication (written, verbal and presentation) and effective negotiation skills
- Ability to work independently, under pressure and meeting deadlines
- Show initiative by thinking creatively and High level of computer literacy (including relevant SAP exposure)
- Good knowledge of Earthmoving equipment and relevant industry
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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