POSITION PURPOSE
Responsible for the effective management of the telephone switchboard and maintenance of a computerized database of telephone information. Performs switchboard operation service including receiving telephone calls, transferring the caller to the correct individual or department and taking messages. Receive all telephone calls in a friendly and professional manner. Answer calls timeously with no dropped calls. Deals with requests for information, takes accurate messages and passes them on correctly and efficiently, via email or according to the client preferred process. Responsible for the professional and efficient managing of visitors and consumers at reception. Receive all visitors to the organization in a friendly and professional manner at reception, ascertaining the purpose of their visit, directing them correctly and ensuring that the host receives them timeously. Perform a variety of clerical and administrative duties that support the business, including handling of courier and post. Management of the Boardroom, Reception and all functions related to this area.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for professional and efficient customer service
PERFORMANCE MEASUREMENTS
Education/Certification:
Matric (Senior Certificate)
Certificate In Switchboard and Reception Management
Required Knowledge:
Reception and Switchboard Management
General Administration
MS Office
Experience Required:
1 - 2 years relevant experience in reception and switchboard management
1 – 2 years admin assistant or secretarial experience
Boardroom management
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.