Claims Investigations Team Leader

Prime South Africa; Randburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading claims management firm in Randburg is seeking a Claims Investigation Manager to lead a team of investigators. The role requires extensive experience in motor claims investigations, strong leadership skills, and a passion for process improvement. Candidates should have a degree in a relevant field and at least 3-5 years of related experience. Knowledge of regulatory compliance is advantageous. The position offers a chance to shape the team's performance within a dynamic environment.

Qualifications

• Extensive motor claims investigation experience is required.
• Minimum 3-5 years in a similar or related role.
• Registration as a representative with the FSCA is advantageous.

Responsibilities

• Lead and mentor a team of desktop investigators.
• Ensure quality standards are maintained while achieving targets.
• Implement process improvements in claims investigation.

Skills

Motor claims investigation expertise

Team leadership

Process improvement

Technical coaching

Data analytics

Education

Completed Degree (Criminology, Law, Forensics, Finance/Accounting)

Matric

Tools

Microsoft Excel

Job description

The Role

This position reports to the Claims Investigation Senior Manager and is based at our offices in Bryanston. The successful individual has extensive motor claims investigation experience, displays natural leadership qualities, and has a high drive to succeed. They possess strong analytical and process improvement skills, along with a passion for coaching and developing people.

Job Description

Use industry knowledge and strong motor claims investigative skills to lead, guide, and mentor a team of junior investigators to meet the set targets.

Main Responsibilities of a Claim’s Investigation Manager

Oversight and Management

• Manage a team of desktop investigators.
• Use technical expertise to guide the team and ensure that set targets are achieved while maintaining quality standards.
• Monitor and course correct daily performance.

Leadership

• Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company.
• Carry out performance management, reward, and recognition processes for each professional’s performance and provide continuous feedback to your team members on their strengths and areas of development.
• Motivate and inspire team members to provide consistent performance.

Process Improvement

• Identify and implement process improvement concepts.
• Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content.
• Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques.

Strategic Contribution

• Work closely with senior management and contribute strategically through data analytics, scorecard projects, and insightful planning.
• Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process.

Regulatory Compliance

• Maintain a strong professional knowledge of claims regulatory and legal environments.
• Perform various administrative duties required to support the function, including capacity planning.

Qualification & Experience

Education

• Matric
• Completed Degree (Criminology (Honours), Law (LLB), Forensics, Finance/Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization.

Additional Skills

• Strong proficiency in Microsoft Excel and internet navigation.

Experience

• Previous people management experience.
• Sound knowledge of motor claims investigations
• Minimum 3-5 years in a similar or related role.
• Registration as a representative with the FSCA in terms of the FAIS Act, advantageous.