Assistant Team Manager: Liabilities

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance provider in Gauteng is seeking an experienced assistant team manager to support the liabilities team. The role focuses on improving customer service and managing claims and payments. Candidates should have a matric, at least 6 years in short term insurance, and strong Excel skills. Leadership qualities and management experience are advantageous. Join us to help drive exceptional service in a dynamic environment.

Qualifications

• Minimum 6 years’ experience in short term insurance claims or legal.
• Liabilities experience required.
• Management experience is an advantage.

Responsibilities

• Assist liabilities team manager to enhance customer service.
• Manage new claim allocation and payments.
• Provide weekly feedback to legal managers.

Skills

Attention to detail

Problem-solving skills

Communication skills

Client-oriented

Leadership qualities

Education

Matric

Tools

Excel

Job description

We’ve got a position available for an assistant team manager: liabilities

Company: King Price

Purpose of position

Assisting liabilities team manager to ensure continued improvement of customer service.

Responsibilities

• Attending to allocation of new claim
• Assisting with liability payments and authorisation thereof
• Updating daily payment stats and data
• Attend to payment escalation responses
• Assist with complaints
• Assist with escalation mails
• Ad hoc assistance with authorising and finalising claims
• Assisting team manager with team to achieve targets by working proactively with the team
• Dealing with client queries and complaints professionally and in line with company values
• Assist team manager with escalations to manage relationship with other insurers
• Providing weekly feedback to legal managers
• Assisting with Coaching and training of staff
• Handling and monitoring performance-related issues as well as disciplinary matters

Requirements

• Matric (essential)
• Minimum 6 years’ experience in short term insurance claims or legal
• Liabilities experience
• Management experience (advantageous)
• Strong working knowledge of Excel

Skills and Attributes

• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management
• Strong people skills and client-oriented
• Excellent communication skills (verbal & written)
• Team player
• Show traits of resilience, integrity, ambition and passion
• Leadership qualities essential
• Live the King Price values

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful