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F&B Service Expert - Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Zusammenfassung
A leading hospitality company in Johannesburg is seeking a Guest Service Expert. The role involves interacting with guests, ensuring a memorable dining experience, and maintaining high standards of cleanliness and service. Candidates should have a High School diploma and a passion for customer service. This position values teamwork and effective communication, aiming to foster a welcoming environment for guests.
Qualifikationen
- Ability to stand, sit, or walk for extended periods.
- Capable of lifting and moving objects up to 50 pounds with assistance.
- Excellent verbal and written communication skills.
Aufgaben
- Set tables and communicate with the kitchen staff.
- Interact with and serve guests to enhance their dining experience.
- Maintain cleanliness of work areas and supplies.
Kenntnisse
Ausbildung
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Preference will be given to South African nationals in line with government employment policies.
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