Shift Manager

JOE & THE JUICE; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global food and beverage brand in East London is seeking a Shift Manager to oversee daily operations and ensure exceptional guest experiences. Key responsibilities include maintaining operational standards, training team members, and monitoring sales performance. The ideal candidate will have strong leadership skills and a passion for delivering high-quality service. Join us to contribute to a healthier world and be part of a positive company culture.

Benefits

Great company culture

Leadership and educational programs

Travel and development opportunities

Qualifications

• Experience in managing daily operations in a food and beverage setting.
• Strong leadership skills to motivate and engage team members.
• Ability to handle customer feedback professionally.

Responsibilities

• Supervise daily operations to maintain operational excellence.
• Train team members following company training standards.
• Monitor sales performance and achieve daily commercial targets.

Job description

About Joe & The Juice

Our vision is to become the first truly global people‑centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance.

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth.

Job Summary

Position title: Shift Manager

Reports to: Store Manager

As a Shift Manager at Joe & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and hereby deliver a high degree of guest satisfaction, leading to financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people‑centric corrective feedback culture and a train‑every‑day mindset.

Key Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task‑monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in‑store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type‑in culture.

KEY PERFORMANCE INDICATORS

• Operational Requirements: Task‑monitoring checklists completion rate
• Guest Experience: Guest feedback ratings: Myli score, App ratings
• Store Performance: Daily commercial targets, Waste registration, Employee meal type‑ins, Delivery reporting

Why Work With Us

Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.

Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.

Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.

Ready to embark on this exciting journey? Apply today and become a part of Joe & The Juice!
Equal Opportunity Employer – We celebrate diversity and are committed to building an inclusive workforce.