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Senior Manager Customer Experience
Job summary
A leading bank in South Africa is looking for a Senior Manager Customer Experience to enhance customer interactions and drive satisfaction across all channels. The successful candidate will lead initiatives focused on customer engagement, ensuring effective training and supervision, as well as managing key performance indicators across departments.
Qualifications
- 3-5 years management experience.
- 7-10 years' experience in the Customer Experience Role.
Responsibilities
- Collaborate to establish data-driven KPIs.
- Ensure consistent brand experience across all customer touchpoints.
Skills
Education
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.
Purpose
- The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
- They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
- Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
- Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.
Duties
- Provide advisory role to missions.
- Customer Experience advocate- Provide training and guidance to the marketing community.
Requirements
- Must have a Matric
- Must have Marketing Relevant Advanced Diploma / Degree.
- Must have Customer Experience relavant Certification.
- Must have 3-5 years management experience.
- Must have 7-10 years' experience in the Customer Experience Role
Skills
- Customer Focus
- Communication
Customer Experience Manager • Johannesburg, ZA
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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