Human Resource Management jobs in South Africa

Job Description

Are you a dynamic and experienced HR Professional ready to take the lead in a fast-paced environment? Our client, a leading debt collection company in the financial services sector, is looking for a Human Resource Generalist to manage the full HR function for their 120-seater call centre.

Key Responsibilities :

• Full-cycle Recruitment
• Training & Development initiatives
• Driving Employee Engagement
• Talent Management strategies
• Retention Management planning
• Handling IR, ER, and Disciplinary processes
• Managing VIP Payroll
• Overseeing all HR Administration

Requirements

• A relevant qualification in Human Resource Management, Industrial Relations Management or similar
• Minimum 3 years’ experience as an HR Generalist in a call centre, debt collection company, or financial services environment
• Strong knowledge of South African Labour Laws

Additional Skills and Competencies

• Cultural Sensitivity – Navigating South Africa’s diverse workforce with empathy
• Emotional Intelligence – Managing emotions and understanding others’ perspectives in high-stakes situations
• HRIS & Payroll Systems – Familiarity with systems like Sage, SAP, or Workday
• Digital Literacy – Comfort with remote hearings, digital documentation, and virtual collaboration tools
• Project Management – Leading IR initiatives and compliance audits
• Negotiation Skills – Balancing assertiveness and diplomacy in union talks
• Conflict Resolution – De-escalating tensions and fostering constructive dialogue
• Stakeholder Engagement – Building trust with employees, unions, and management
• Report Writing – Clear, concise documentation of IR cases and outcomes
• Presentation Skills – Communicating IR strategies and outcomes to leadership
• HR Strategy Alignment – Aligning IR practices with broader HR and business goals
• Policy Development – Drafting and implementing workplace policies and codes of conduct
• Risk Management – Identifying and mitigating IR-related risks
• Data Analysis – Using HR metrics to inform IR decisions (e.g., absenteeism trends, turnover)
• Change Management – Supporting organisational change while maintaining labour peace
• Labour Law Proficiency – Deep understanding of South African labour legislation (e.g., LRA, BCEA, EEA, OHSA)
• Collective Bargaining – Experience negotiating with unions and employer bodies
• Dispute Resolution – Skills in mediation, arbitration, and CCMA processes
• Grievance Handling – Managing employee complaints effectively and fairly
• Disciplinary Procedures – Conducting hearings and ensuring procedural fairness