Service Consultant

Salesworx Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A company in information management is seeking a professional to maintain customer relationships and assist Account Managers. This role requires strong sales knowledge and excellent communication skills. You will be responsible for resolving client queries and preparing business proposals. A Bachelor's degree and 6+ years in sales or marketing are essential. The position offers a competitive salary including benefits such as a provident fund and allowances.

Benefits

15% Provident fund

Cell phone allowance

Commission

Qualifications

• 6+ years of solid knowledge of Sales, Channel, and Consumer Marketing functions.
• Must have a valid driver's license with own transport.

Responsibilities

• Maintain excellent customer relationships through effective service delivery.
• Resolve client queries escalated to Service Consultant within a reasonable timeframe.
• Prepare and present business proposals to customers.

Skills

Excellent communication and interpersonal skills

Attention to detail

Team player

Business acumen

Organisational skills

Education

Bachelor's Degree in Sales / Business Administration / Customer Relationship / Marketing Management

Tools

Computer literacy

Job description

Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions.

With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive.

With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued.

This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency.

ROLE PURPOSE

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.

To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES

• Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients' portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation's product and service offerings, including digital, SAAS, and physical solutions.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Sales / Business Administration / Customer Relationship / Marketing Management.
• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
• Excellent command of the English language.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail.
• Must be focused on achieving results.
• Must be a team player.
• Must have business acumen and be able to communicate at all levels.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have valid driver's license with own transport.

BEHAVIOURAL COMPETENCIES

• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Working with People (Relationship building Business)
• Target Driven

DESIRABLE COMPETENCIES

• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking
• Territory Planning
• Inspire Action on Debtors
• Time Management (Response Time)
• Adhere to timelines
• Discipline and Organise Reports

BENEFITS

• R28, – R35, Total Cost to Company
• 15% Provident fund forms part of the TCPpetrol allowance
• Cell phone allowance
• Commission