Restaurant jobs in United States

Oversee the overall operation of the restaurant/take‑away, ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained while managing stock control, purchasing and orders. Handle customer complaints, maximize profitability and meet sales and GP% targets, motivate staff, manage staff discipline and work rosters, work within a team and drive the restaurant forward, ensure compliance with health and safety regulations, conduct daily opening and closing procedures, introduce marketing activities and incentive programmes, handle customer service complaints within the required time frame, provide training programmes and staff development, lead recruitment and selection, evaluate staff performance.

• Overseeing overall operation of the restaurant/ take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

• Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem‑solving skills