Team Manager – Contact Centre Sales

Call Centre Staffing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading staffing agency in Cape Town is seeking a Team Manager to oversee a sales team. Responsibilities include setting performance goals, coaching team members, and managing onboarding and training. The ideal candidate will have over 3 years of experience in team management within a sales environment and at least 2 years in an outbound call centre. This role requires excellent communication skills and the ability to manage diverse teams effectively.

Qualifications

• 3+ years experience in team management within a sales environment.
• 2+ years experience in an outbound call centre.
• Background in financial services or insurance is advantageous.
• Sound understanding of IR processes.

Responsibilities

• Set and manage clear performance and quality goals.
• Motivate and coach the team to achieve sales targets.
• Oversee onboarding and training for new consultants.
• Handle people-related issues and monitor productivity.

Skills

Team management

Sales experience

Coaching

Performance management

Education

Matric or equivalent qualification

Job description

Key Responsibilities

• Set and manage clear performance, quality, and development goals for team members.
• Motivate and coach the team to achieve and exceed sales targets.
• Manage incentive programs and budgets.
• Oversee onboarding and training for new consultants.

Support staff career growth and skills development

• Handle people-related issues including absenteeism, performance management, and disciplinary processes.
• Monitor productivity, quality, and compliance adherence.

Manage capacity, complaints, and call structure adherence

• Collaborate with project and campaign management teams to ensure readiness and target achievement.
• Build and maintain a motivated, results-driven sales team.

Requirements

• Matric (or equivalent qualificationli>
• Minimum 3 years experience in team management within a sales environment.At least 2 years experience in an outbound call centre.
• Background in financial services or insurance will be advantageous.
• Sound understanding of IR processes.

Knowledge and Skills

• Strong grasp of first-line management practices.
• Familiarity with contact centre systems, procedures, and performance management tools.
• Knowledge of business processes, teamwork principles, and staff motivation techniques.
• Ability to handle pressure and manage diverse teams effectively.

Competencies

• Resilience and results orientation.
• Excellent communication and interpersonal skills.
• Strong planning and organizational ability.
• Collaborative leadership style with a focus on coaching and development.
• Commitment to continuous improvement and operational excellence.