Operations Manager Western Cape
Location: Western Cape, South Africa
Employment Type: Permanent
A distinguished opportunity is available for an experienced Operations Manager to join a long-standing business process outsourcing operation within the manufacturing supply chain sector.
This role is integral to the delivery of client-focused services, internal team leadership, and the continuous pursuit of operational excellence.
You will play a vital role in daily on-site client engagements, team supervision, process optimisation, and quality assurance, while driving innovation and service performance across multiple contracts.
Key Responsibilities
- Full manpower planning and deployment across sites
- Daily client liaison, issue resolution, and non-conformance management
- Strategic planning and scheduling in line with service delivery standards
- Benchmarking of performance against contract KPIs and models
- Oversight of budgets, costings, and financial efficiency
- Management of disciplinary hearings and employee relations
- Execution and monitoring of OHS, FSSC, and other compliance audits
- Supervision of approximately 6 contract supervisors and 10 internal staff
- High-level visibility over contract personnel
- Identification and development of new client opportunities
Essential Requirements
- Minimum 5 years experience in operations or site management, preferably within TES or outsourced staffing environments
- Proven leadership of multi-level teams in high-volume operational settings
- Proficiency in logistics, scheduling, and performance tracking
- Strong financial acumen, including budgeting and time-and-motion knowledge
- Excellent interpersonal and problem-solving skills
- Valid Code 8 Drivers License
- High level of computer literacy (Microsoft Suite and custom platforms)
- Entrepreneurial mindset with a proactive and solution-oriented attitude
Preferred (Not Essential)
- Familiarity with FSSC, ISO, or Quality Management Systems (QMS)
Personal Attributes
- Positive and professional demeanor
- Strong people orientation and team leadership capabilities
- Hardworking, methodical, and hands-on
- Inquisitive and committed to continuous improvement
- Commercially minded with strategic thinking ability
What Makes This Opportunity Unique
- Exposure to a company that actively outperforms competitors through service excellence and staff development
- A performance-driven culture with scope for business growth contributions
- Long-term potential for professional development, influence, and leadership evolution
- Annual reviews aligned with industry benchmarks
- Bonus and performance-linked incentives available
If you are seeking a role where operational leadership, client engagement, and entrepreneurial spirit intersect, this is the challenge for you.
Apply today to take the next step in your operational career.