Quality Assurance Specialist — Customer Experience

Huntswood; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading quality assurance company in Durban seeks a Quality Assessor. The role involves maintaining quality standards, assessing support interactions, and providing constructive feedback to agents. Ideal candidates will have experience in call monitoring, excellent interpersonal skills, and a commitment to exceeding customer expectations. This position offers opportunities for growth and improvement within a dynamic team environment.

Qualifications

• Experience in call monitoring within international collections essential.
• Excellent communication skills at all levels.
• Ability to work as part of a team or independently.

Responsibilities

• Maintain and develop internal/client quality standards.
• Assess support interactions based on quality standards.
• Provide constructive feedback to agents.

Skills

Call monitoring experience

Excellent interpersonal skills

Analytical skills

Computer literacy

Attention to detail

Education

Matric / NQF Level 4

Job description

A leading quality assurance company in Durban seeks a Quality Assessor. The role involves maintaining quality standards, assessing support interactions, and providing constructive feedback to agents. Ideal candidates will have experience in call monitoring, excellent interpersonal skills, and a commitment to exceeding customer expectations. This position offers opportunities for growth and improvement within a dynamic team environment.