Strategic Commercial Manager: Grow & Retain Clients

A Bit About You; Cape Town; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading Chat Commerce company in Cape Town is seeking a strategic Commercial Manager to manage and grow existing customer accounts. The ideal candidate will have proven experience in nurturing client relationships and driving account value through upselling. Responsibilities include managing contracts and ensuring customer satisfaction. The role offers a competitive salary, medical aid, and remote work options.

Benefits

Medical Aid contribution

Pension fund contribution

Quarterly performance incentive bonus

Risk benefit company contributions

Reimbursable communications allowance

Half-day off on your birthday

5 personal days leave a year

Home office set-up with laptop and monitor

Qualifications

• Proven experience to create and execute tailored account plans.
• Experience and knowledge of messaging and/or payment products.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and maintain strong, trust-based relationships with customers.
• Drive value to customers by identifying problems and offering solutions.
• Forecast customer revenue on a monthly basis.

Skills

Client relationship management

Analytical thinking

Problem solving

Cross-functional collaboration

Communication

Education

Relevant Degree or 8 years of relevant job experience

Tools

CRM systems

Job description

A leading Chat Commerce company in Cape Town is seeking a strategic Commercial Manager to manage and grow existing customer accounts. The ideal candidate will have proven experience in nurturing client relationships and driving account value through upselling. Responsibilities include managing contracts and ensuring customer satisfaction. The role offers a competitive salary, medical aid, and remote work options.