Customer Service Agent jobs in South Africa

Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Merchant Services , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure :

Achievement of embedded value hurdle rates / targets.

Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.

Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.

Maximise cross sell opportunities and strengthen client relationships at point of sale.

Manage the growth of active customer Account Base through hunting, to increase client base.

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.

Leverage existing clients and grow portfolio through making contact and generating leads.

Provide accurate and reliable sales statistics through daily cash-ups.

Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.

Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.

Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.

Track, control and influence sales activities with the specific aim to increase own sales results.

Manage personal development to increase own skills and competencies.

You will be an ideal candidate if you :

Have obtained 2-3 years in a Sales in the Commercial Banking environment

FAIS Accredited qualification (NQF level 6, 7 etc.)

RE qualification

Are not an unrehabilitated insolvent

You will have access to :

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

We can be a match if you are :

Adaptable and curious

Sales driven

Thrive in a collaborative environment

Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08 / 09 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.