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2 667
Customer Service Agent jobs in South Africa
Client Relationship Manager
ICTEngage
Centurion
On-site
ZAR 200,000 - 300,000
2 days ago
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Procurement & Internal Sales Coordinator
Brentwood
Gauteng
On-site
ZAR 50,000 - 200,000
2 days ago
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Client Services Manager
CBR Marketing Solutions
Johannesburg
On-site
ZAR 300,000 - 450,000
2 days ago
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Senior Luxury Client Advisor & Team Leader
Louis Vuitton
Cape Town
On-site
ZAR 200,000 - 300,000
2 days ago
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SENIOR CLIENT ADVISOR- CAPE TOWN
Louis Vuitton
Cape Town
On-site
ZAR 200,000 - 300,000
2 days ago
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Discover more opportunities than anywhere else. Find more jobs nowStrategic Financial Advisor & Client Growth
Old Mutual
Lebowakgomo
On-site
ZAR 250,000 - 350,000
2 days ago
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Manager, Client Services, SBG Securities & Retail Operations
Standard Bank
Johannesburg
On-site
ZAR 300,000 - 400,000
2 days ago
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Strategic Financial Planner & Client Advisor
Sanlam
Gauteng
On-site
ZAR 30,000 - 50,000
2 days ago
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Connect with headhunters to apply for similar jobsCustomer Success Manager
Diligent
Johannesburg
On-site
ZAR 600,000 - 800,000
2 days ago
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Multi-Product Claims Specialist - Customer Care
Collinson
Milnerton
On-site
ZAR 200,000 - 300,000
2 days ago
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Sales-Focused Executive Assistant (0.355474537-T1-SA-S1) - Remote SA
HireHawk
Johannesburg
Remote
ZAR 200,000 - 300,000
Yesterday
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New & Used Vehicle Sales Consultant
Motus Corporation
Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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Hydraulic Sales Consultant — Company Car + Commission
Career Crew (Pty) Ltd
Pretoria
On-site
ZAR 300,000 - 400,000
Yesterday
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Hydraulics Sales Consultant
Career Crew (Pty) Ltd
Pretoria
On-site
ZAR 300,000 - 400,000
Yesterday
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High-Value Banking Relationship Manager
Nedbank
Pretoria
On-site
ZAR 800,000 - 1,200,000
Yesterday
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Regional Growth & Channel Sales Manager
Flash
Stanger / KwaDukuza
On-site
ZAR 300,000 - 400,000
Yesterday
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Relationship Manager: RRB 1 1
Nedbank
Pretoria
On-site
ZAR 800,000 - 1,200,000
Yesterday
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Guest Experience & Tours Host
Clover
Gauteng
On-site
ZAR 50,000 - 200,000
Yesterday
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Strategic Growth & Relationship Manager
MH Solutions
Johannesburg
On-site
ZAR 200,000 - 300,000
Yesterday
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Client Relationship Manager
ICTEngage
Centurion
On-site
ZAR 200 000 - 300 000
Full time
2 days ago
Be an early applicant
Job summary
A customer-oriented company is looking for a Customer Relationship Manager to build strong relationships with clients, ensuring satisfaction and effective solutions. The successful candidate will manage client needs, generate new business opportunities, and liaise with technical teams. Excellent communication and organizational skills are essential, with a focus on proactive client engagement. This position requires accurate performance of duties and accountability for responsibilities.
Qualifications
- Strong relationship-building skills to retain customers.
- Competence in managing client issues and resolutions.
- Proven ability to independently organize tasks.
Responsibilities
- Maintain and retain existing customers by building relationships.
- Act as a point of contact for client needs.
- Generate new business through potential customer interactions.
- Liaise with technical teams to resolve client issues.
- Track personal sales statistics for review.
Skills
Client relationship management
Effective communication
Problem-solving
Proactive follow-up
Job description
The purpose of a Customer Relationship Manager is to build relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company and any challenges are overcome.
Job Duties
Client Relationship Management
- Effectively maintains and retains existing customers by building long‑term relationships.
- Develop positive relationships with clients.
- Act as point of contact and handle customer’s individual needs.
- Generate new business using existing & potential customer network.
- Builds customer base by meeting with potential clients and educating them on the benefits of our products.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
- Follow up with clients on issues that have been resolved to ensure that the relationship is dealt with in a professional manner.
- Completes proactive customer “good will” calls.
Project Management
- Liaise with technical on client issues and resolutions.
- Arrange site inspections.
- Arrange demo equipment for testing purposes.
- Put proposals together for clients to correct issues in relation to.
- Meet with clients to discuss issues and how best to resolve these.
- Liaise with Solutions architect on best solutions for clients who wish to cancel based on queries or request from Service Delivery division.
- Ensure that technical and sales meet any obligations they made to clients in meetings.
- Review support tickets and red flag clients that are having continuous problems, in order for technical team to arrange pro‑active meetings before things escalated.
- Get quotes for onsite support that falls out of SLA’s.
- Propose new SLA’s to clients who have frequent tickets, but no SLA in place.
Channel Management
- Meet with Channel partners to work through rules of engagement and current projects.
- Meet with channel partners to discuss forecasts for planning purposes.
Other
- Participates in continued education to learn about new products and improved sales techniques.
- Tracks personal sales statistics and submits them to Sales Manager for period reviews.
- Report on status of accounts & customers.
- Set and track sales account targets, aligned with company objectives.
- General office administration.
- Requirements for Position
- Accuracy in carrying out assignments
- Possesses skills and knowledge to perform the job competently
- Planning, organizing and prioritizing skills
- Holds self‑accountable for assigned responsibilities; sees tasks through to completion in a timely manner
- Proficiency at improving work methods and procedures as a means toward greater efficiency
- Communicates effectively with superior, peers and clients
- Ability to work independently
- Ability to work co‑operatively with supervision or
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.