Account Manager

Publicis Groupe; Durban; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A well-known marketing agency in Durban, KwaZulu-Natal, is seeking an experienced Account Manager to manage client relations and ensure project briefs are fulfilled effectively. The successful candidate will have 3–5 years' experience in account management, especially within beauty or healthcare brands. The role involves supporting clients during transitions to new operating models, managing timelines, and facilitating cross-team communication to maintain project efficiency. An excellent opportunity for a detail-oriented professional with strong organizational abilities.

Qualifications

• 3–5 years’ experience in account management or client service, preferably in beauty or healthcare.
• Strong understanding of marketing processes and digital ecosystems.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary contact between the client and implementation team.
• Ensure all briefs meet strategic and creative requirements.
• Monitor project progress and resolve issues proactively.

Skills

Account management experience

Communication skills

Organizational skills

Proactive mindset

Job description

Job Location : Durban, KwaZulu-Natal, South Africa | Application Deadline : February 09, 2026

Overview

• We are looking for an Account Manager who will act as the key liaison between the local client and the Eucerin Implementation Lead. This role ensures that briefs entering the implementation hub are accurate, complete, and aligned with brand objectives. The Account Manager will also guide and support Eucerin through the transition to the new operating model.

Responsibilities

• Serve as the primary point of contact between the client and implementation team.
• Ensure all briefs are clear, accurate, and meet strategic and creative requirements.
• Collaborate with the Implementation Lead to manage timelines and deliverables.
• Support Eucerin in understanding and adapting to the new operating model.
• Monitor project progress and proactively resolve issues to maintain workflow efficiency.
• Facilitate communication across teams to ensure alignment and smooth execution.
• Provide regular updates and status reports to stakeholders.

Administrative tasks

• Maintain accurate documentation of briefs, approvals, and project timelines.
• Organize and update project trackers and shared folders.
• Schedule meetings, prepare agendas, and capture minutes.
• Assist with budget tracking and invoicing coordination.

Qualifications

• 3–5 years’ experience in account management or client service (preferably in beauty or healthcare brands).
• Strong understanding of marketing processes and digital ecosystems.
• Excellent communication and relationship-building skills.
• Highly organized, detail-oriented, and proactive.
• Ability to manage multiple projects in a fast-paced environment.