Customer Service Agent jobs in South Africa

Job Title: External Sales Representative
Company: Level 2 B-BBEE Commercial & Industrial Pump Company
Location: Cape Town

Company Profile:

A level 2 B-BBEE pump company with a nationwide distribution network throughout South Africa. We specialize in the sales, distribution, repair, and installation of pumps and related equipment. Clients benefit from our 24-hour breakdown service and our commitment to delivering superior products and outstanding after-sales support. As a proud member of the South African Oil and Gas Alliance and the South African Quality Institute, we uphold the highest industry standards.

Job Overview:
ARE YOU A HUNTER, do you thrive on making sales & money?

We are seeking a highly motivated and results-driven External Sales Representative to join our dynamic team. The ideal candidate will have a passion for selling, distributing, and servicing pumps, motors, gearboxes, and related equipment. With a solid track record of sales success, you will be responsible for growing our client base, maintaining existing relationships, and achieving sales targets.

Key Responsibilities:

• Sales & Business Development: Proactively seek out new business opportunities in the pump, motor, and valve industry. This includes selling new products, parts, and repair services.
• Client Relationship Management: Build and maintain long-term relationships with clients, ensuring their needs are met with superior products and exceptional after-sales service.
• Sales Presentations: Deliver compelling sales presentations to existing and potential customers, highlighting the advantages of our products and services.
• Forecasting & Reporting: Track and forecast sales on a monthly and quarterly basis, reporting to the Sales Manager. Maintain records of sales activity and outstanding sales orders.
• Achieving Sales Targets: Consistently meet or exceed monthly sales goals and contribute to the overall growth of the company.
• Problem Solving & Customer Support: Resolve customer complaints efficiently, ensuring customer satisfaction, and provide solutions for equipment issues in collaboration with the technical team.
• Collaboration:Work closely with the Sales Manager and team to coordinate efforts, share insights, and contribute to the companys sales strategy.

Qualifications & Skills Required:

• Sales Experience: Minimum of 5 years of proven sales experience, preferably in pumps, motors, gearboxes, or related equipment.
• Proven record You will need to demonstrate your previous/proven sales & KPI track record.
• Technical Knowledge: Familiarity with pumps and related equipment is preferable, along with experience selling new units, parts, and repair services.
• Communication & Presentation Skills: Strong verbal and written communication skills, with the ability to deliver effective presentations to various stakeholders.
• Computer Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with basic tablet and CRM skills.
• Time Management: Excellent organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to build relationships and work effectively with customers, peers, and managers. Strong interpersonal and problem-solving skills.
• Independent Worker: Self-motivated and able to work independently with minimal supervision while keeping detailed records of sales activities.
• Goal-Oriented:Demonstrated ability to meet sales targets and forecast sales projections over a 3-month period.
• Pressure Handling: Ability to perform effectively under pressure and adapt to fast-paced environments.
• Commission structure Very lucrative commission up 30% of sales

If you are a driven individual with the ability to manage multiple sales activities independently and youre eager to grow in a reputable company, we would love to hear from you!