Industry : Mental Health & Psychotherapy
Schedule : Full-time | Monday–Friday | 9 AM – 6 PM US Central Time (with some weekend availability required)
About the Role
We are seeking a warm, highly organized, and articulate Care Manager to join a premier group psychotherapy practice specializing in Couples Therapy and Sex Therapy.
This is a higher-level administrative role best suited for someone who thrives in a fast-paced, client-facing environment and is comfortable speaking openly and compassionately about topics related to intimacy and sexuality.
As the primary point of contact for incoming clients and external partners, you'll manage a wide range of duties—from client intake and therapist scheduling to outreach and team support.
This role is perfect for someone with a client service background, strong phone presence, and passion for mental health.
Key Responsibilities
Serve as the first point of contact for incoming client calls and inquiries
Manage therapist scheduling using practice management software
Match new clients with appropriate therapists and coaches based on their needs
Conduct satisfaction calls following first appointments to ensure service quality
Follow up with leads and referrals who have not engaged
Respond promptly to new inquiries via phone, email, and contact forms
Support billing-related coordination
Conduct initial outreach, job posting, and pre-screening interviews for new therapist applicants
Lead pre-screen interviews for therapists and coaches applying to join the team
Perform community outreach and business development efforts with partner organizations, clinics, and institutions
Contribute to ongoing refinement of intake, onboarding, and team management processes
Support general administrative tasks as needed
Attend weekly team meetings
Provide weekend coverage for intake calls, when necessary
Objectives
Maintain high client engagement and satisfaction rates through effective intake processes
Improve internal systems and workflows to support long-term business goals
Track and report relevant KPIs and operational metrics
Expand brand awareness and presence within local and online communities
Requirements
Associate's or Bachelor's degree (preferred in psychology, social work, or a related mental health field)
Minimum 4 years' experience in client services, care coordination, or clinical intake
Excellent verbal and written communication in English, with a warm and professional tone
Strong comfort discussing sensitive topics, including intimacy and sexual health
Self-starter who is proactive, goal-driven, and comfortable managing responsibilities independently
Detail-oriented with strong organizational skills
Proficient with spreadsheets, email, scheduling systems, and Zoom
Available for some evening and weekend support aligned with client behavior trends
Why Join Us?
You'll be working with a passionate, mission-driven team committed to creating a supportive space for clients and clinicians alike.
We value authenticity, sex-positivity, and compassion—and we're looking for someone who shares these values to help us grow and deliver exceptional care.
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