Customer Service Consultant

Hello Group; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Hello Group is searching for a dedicated Customer Service Consultant to strengthen their Fraud & Risk Department. This role is pivotal in addressing customer security concerns and ensuring satisfaction through professional and efficient service. The company offers a collaborative environment with unique perks such as onsite coffee and engaging team events, emphasizing a family-like culture.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

Culture That Feels Like Family

Top-Notch Office Space

Qualifications

• Proficient in handling customer queries in a sensitive manner.
• Ability to manage concerns related to security and irregularities.
• Experience in a similar customer service role is advantageous.

Responsibilities

• Manage customer queries and process tickets efficiently.
• Handle concerns related to security and escalate issues as necessary.

Skills

Customer Service

Communication

Attention to Detail

Job description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life’s too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.