Customer Service

GETUTOR; Remote; MYR 20,000 - 100,000; Part time

Job summary

An online tutoring service is looking for committed candidates to manage inquiries and tutor matching over weekends. Fluency in Cantonese and Traditional Mandarin is required, along with a stable internet connection and a high-performance computer. Responsibilities include handling customer inquiries through various channels, updating tutoring cases, and providing feedback for service improvements. This remote role offers RM 18 to RM 21 per hour, reflecting the commitment to a long-term partnership.

Benefits

Remote work option

Performance incentives

Training provided

Skill growth opportunities

Qualifications

• Commit for at least 6 months and be available on weekends.
• Must possess a high-performance computer and stable internet connection.
• Mature work attitude and ability to handle inquiries independently.

Responsibilities

• Handle inquiries from parents, students and tutors via multiple channels.
• Create and update tutoring cases in the system.
• Organize and analyze feedback from parents and tutors.

Skills

Fluent in Cantonese (speaking)

Fluent in Traditional Mandarin (reading & typing)

Independent work

Resilience

Education

University student or freelancer

Job description

Overview

We Are Looking for Candidates Who:

• Long-term Commitment: Must be willing to commit for a significant period (e.g., 6 months or longer). We do not hire short-term or temporary staff.
• Mandatory Availability: Must be able to work on BOTH Saturday AND Sunday, from 10:00 AM to 6:00 PM.
• Language Requirements: Fluent in Cantonese (speaking) and Traditional Mandarin (reading & typing).
• Target Applicants: University students and freelancers. Full-time employees should not apply.
• Work Attitude: Resilient, independent, and stable. You must be able to handle inquiries independently.
• Technical Setup: Must own a high-performance computer and have a stable internet connection.

We Are Looking for Candidates Who:

• Seek Stability: You need a long-term source of weekend income, not a role you plan to leave after a few months.
• University Students: Although you are a student, you have a mature work attitude and can commit to long-term scheduling.
• Freelancers / Side Hustlers: You are comfortable working independently and want to secure stable, high-paying weekend work.
• This is NOT a short-term or temporary role.
• We are looking for candidates who are willing to commit to a long-term and stable partnership.

Requirement

Job Requirements

• Long-term Commitment: Must be willing to commit for a significant period (e.g., 6 months or longer). We do not hire short-term or temporary staff.
• Mandatory Availability: Must be able to work on BOTH Saturday AND Sunday, from 10:00 AM to 6:00 PM.
• Language Requirements: Fluent in Cantonese (speaking) and Traditional Mandarin (reading & typing).
• Target Applicants: University students and freelancers. Full-time employees should not apply.
• Work Attitude: Resilient, independent, and stable. You must be able to handle inquiries independently.
• Technical Setup: Must own a high-performance computer and have a stable internet connection.

We Are Looking for Candidates Who:

• Seek Stability: You need a long-term source of weekend income, not a role you plan to leave after a few months.
• University Students: Although you are a student, you have a mature work attitude and can commit to long-term scheduling.
• Freelancers / Side Hustlers: You are comfortable working independently and want to secure stable, high-paying weekend work.

Critical Notice

【CRITICAL NOTICE – PLEASE READ BEFORE APPLYING】

• This is NOT a short-term or temporary role.
• We are looking for candidates who are willing to commit to a long-term and stable partnership.

Responsibility

Handle customer inquiries and tutor matching

• Respond to parents, students and tutors via phone, WhatsApp and email, using Al chat assistants to answer common questions quickly and professionally.
• Review Al-generated summaries of customer needs to match students with suitable tutors and follow up on trial lessons and class confirmations.

Operate and monitor platform and Al workflows

• Create and update tutoring cases in the system, working with Al automation to process inquiry routing, bookings and schedule changes, reducing manual data entry.
• Monitor Al responses for accuracy, take over complex cases when needed and provide feedback to improve automated workflows.

Manage customer relationships and data insights

• Use Al tools to organize and analyze feedback from parents and tutors, proactively follow up on lesson quality and propose service improvements.
• Help collect and structure WhatsApp and website conversation data to support marketing and remarketing campaigns, increasing conversion rates and customer satisfaction.

Benefits

• Work Arrangement: 100% Remote (Malaysia-based)
• Pay Rate: RM 18 – RM 21 per hour
• Performance Incentive: High performers who can manage the weekend workload will be offered additional weekday night shifts (6:00 PM – 11:00 PM) to increase earnings.
• Training: Provided
• Skill Growth: Experience in crisis management, recruitment, and fast-paced EdTech operations

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