Customer Service

Papan Memorial; Pusing; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local business in Perak, Malaysia, seeks a customer service representative to strengthen customer relationships. Applicants should speak Mandarin and Cantonese, have strong interpersonal skills, and be adept at problem-solving. The role involves managing customer inquiries and working collaboratively with teams. This position offers a competitive salary range of RM 2,300.00 to RM 2,800.00, along with benefits such as bonuses and leave in accordance with labor law.

Benefits

Bonus depends on performance

Annual leave

Medical leave

EPS, SOCSO, EIS

Qualifications

• Able to communicate in Mandarin and Cantonese.
• Must be a team player with a pleasant personality.
• Experience in customer relation or related field is preferred.

Responsibilities

• Establish rapport and maintain long-term customer relationships.
• Manage customer inquiries and provide solutions.
• Work with sales and operations teams to ensure customer satisfaction.

Skills

Mandarin speaking

Cantonese speaking

Proficient in MS Office

Interpersonal skills

Problem-solving

Team player

Education

At least Secondary School (SPM) or equivalent

Job description

Overview

At least Secondary School (SPM) or equivalent. Fresh graduates / Entry level applicants are encouraged to apply. Able to communicate in Mandarin and Cantonese. Speaking any other additional language is an advantage. Must be a team player, pleasant personality and a people person. Independent and problem solver. Proficient in MS Office. Good interpersonal and communication skills. Able to work on shift, weekend and public holidays. Experience in customer relation / tele-marketing / front desk / other related field.

Qualifications

• At least Secondary School (SPM) or equivalent.
• Fresh graduates / Entry level applicants are encouraged to apply.
• Mandarin speaker prefer.
• Able to communicate in Mandarin and Cantonese. Speaking any other additional language is an advantage.
• Must be a team player, pleasant personality and a people person.
• Independent and problem solver.
• Proficient in MS Office.
• Good interpersonal and communication skills.
• Able to work on shift, weekend and public holidays.
• Experience in customer relation / tele-marketing / front desk / other related field.

Responsibilities

• Establish rapport and long-term relationships with customers while providing excellent customer service.
• Accept customer inquiries about products and services.
• Keep records of customer interactions or transactions, record detailed information of inquiries, complaints or comments, and be able to analyse different situations of customers and solve problems in a targeted manner.
• Check to ensure that appropriate solutions have been made to solve the customer’s problem.
• Work well with sales and operations team.
• Manage multiple customer contact channels to ensure customer satisfaction.
• Provide general operation and sales support.
• Have team spirit and help each other with the team to complete the work together.

Benefits

• Salary Range: RM 2,300.00 – RM 2,800.00
• EPS, SOCSO, EIS
• Increment
• Yearly bonus depends on performance
• Annual and medical leave shall be in accordance with the prevailing labour law