Customer Service Officer

Toll Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Penang is looking for a detail-oriented Customer Service Officer for the night shift. Responsibilities include data management, milestone tracking, and providing support to customers and teams. Ideal candidates should possess strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. This position requires flexibility to work weekends and holidays. Join a team that values continuous improvement and customer satisfaction.

Qualifications

• Prior experience in logistics, operations, or milestone tracking is an advantage.
• Strong attention to detail with excellent data accuracy skills.
• Good communication skills, both written and verbal.

Responsibilities

• Enter and maintain operational data accurately.
• Monitor and update milestone tracking across multiple countries.
• Respond promptly to customer and internal queries.

Skills

Attention to Detail

Communication Skills

Technical Skills

Typing Proficiency

Education

Diploma/Degree in Logistics, Supply Chain, Business

Tools

Microsoft Office Suite

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Service Officer (Night Shift/Weekend) to join our team based in Penang.

Key Responsibilities

• Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).

• Milestone Tracking: Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.

• Customer & Internal Support: Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.

• Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.

• Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.

• Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.

• Confidentiality: Safeguard sensitive customer and company information, ensuring confidentiality at all times.

• Continuous Improvement: Collaborate with team members to identify, recommend, and implement process improvements as part of the Continuous Improvement initiative.

Requirements

• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).

• Experience: Prior experience in logistics, operations, or milestone tracking is an advantage.

• Attention to Detail: Strong attention to detail with excellent data accuracy skills.

• Communication Skills: Good communication skills, both written and verbal, with the ability to handle customer and internal interactions professionally.

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

• Typing Proficiency: Minimum 30–40 words per minute with 95%+ accuracy.

• Shift Requirements: Ability and willingness to work Night Shift (11:00 PM – 8:00 AM), and weekend shifts. Rest days are scheduled on Thursday and Friday.

• Flexibility: Ability to support operations on public holidays when required.

Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us!

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.