Technical Production Support Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A major North American bank is seeking a Client Technology Production and Risk Services Analyst in Putrajaya, Malaysia. This role involves providing user-facing production support, managing application releases, and collaborating with technical partners to ensure stability. Ideal candidates will have strong skills in automation, customer service, and troubleshooting, and will contribute to a rapidly growing team. This full-time position offers a chance to be part of an inclusive workplace with opportunities for professional growth.

Qualifications

• User facing front office production support experience.
• Strong written and verbal presentation skills.
• Experience with DevOps and CI/CD.

Responsibilities

• Provide production support for local and remote users.
• Manage releases and coordinate with internal and external vendors.
• Collaborate with the Change the Bank team.

Skills

Automation Tools

BMC Control-M

Computer Operations

Customer Service

Databricks Platform

Kubernetes

MySQL

Structured Query Language (SQL)

Windows Troubleshooting

Job description

Overview

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology and securitization applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms
• Manage releases and coordinate bugs/enhancement with internal development and external vendors
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development
• Engage with various technical partners and stakeholders to achieve stability in the production environment
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks
• Responsibilities include rotational weekend release work + checks

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

Automation Tools, BMC Control-M, Computer Operations, Customer Service, Databricks Platform, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Kubernetes, MySQL, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Troubleshooting

What is the opportunity?

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology and securitization applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms
• Manage releases and coordinate bugs/enhancement with internal development and external vendors
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development
• Engage with various technical partners and stakeholders to achieve stability in the production environment
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks
• Responsibilities include rotational weekend release work + checks

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

Automation Tools, BMC Control-M, Computer Operations, Customer Service, Databricks Platform, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Kubernetes, MySQL, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Troubleshooting

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-07

Application Deadline: 2026-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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