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2,217
Telemarketer jobs in Malaysia
Customer Care Specialist
Ingenious Job
Selangor
Remote
MYR 100,000 - 150,000
5 days ago
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Inside Sales Coordinator - Part Time for COLONY
Colony Coworking Space
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Customer Support Specialist
ME BEAUTY & HEALTH SOLUTION
Malacca City
On-site
MYR 20,000 - 100,000
5 days ago
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Sales Consultant (Part Time)
Recafi Furniture
Selangor
On-site
MYR 20,000 - 100,000
5 days ago
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Mandarin-Speaking Logistics Customer Support Specialist
ADS International Express
Subang Jaya
On-site
MYR 20,000 - 100,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowInside Sales Pro: Fast-Closing Lead Gen Specialist
Ingram Micro
Selangor
On-site
MYR 150,000 - 200,000
5 days ago
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Inside Sales, Executive
Ingram Micro
Selangor
On-site
MYR 150,000 - 200,000
5 days ago
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Remote Insurance Customer Care Specialist
Ingenious Job
Selangor
Remote
MYR 100,000 - 150,000
5 days ago
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Connect with headhunters to apply for similar jobsRetail Sales Assistant - Ioi City Mall
Ecco Malaysia
Putrajaya
On-site
MYR 20,000 - 100,000
5 days ago
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Sales Consultant - Subang Parade/ Klang Valley area
FastJobs
Selangor
On-site
MYR 150,000 - 200,000
5 days ago
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Customer Care Specialist — Multichannel Support & Solutions
NTT DATA Payment Services
Kepong
On-site
MYR 100,000 - 150,000
5 days ago
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Customer Service Assistant
KRU Studios Sdn Bhd
Putrajaya
On-site
MYR 20,000 - 100,000
5 days ago
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Bilingual Mandarin/English Customer Experience Specialist
Teleperformance
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Entry-Level Telesales Executive — Onsite Kuala Lumpur
QH MANAGEMENT
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Customer-Centric In-Store Sales Advisor
Recafi Furniture
Selangor
On-site
MYR 20,000 - 100,000
5 days ago
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Inside Sales Representative
Linkaxia Networks
Selangor
On-site
MYR 100,000 - 150,000
5 days ago
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Executive - Client Engagement
Holiday Tours & Travel Group
Petaling Jaya
On-site
MYR 100,000 - 150,000
5 days ago
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Telesales Executive
QH MANAGEMENT
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Customer Care Advisor
Cannas Sdn Bhd
Selangor
On-site
MYR 20,000 - 100,000
5 days ago
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Customer Relationship Manager
Alliance Bank
Johor
On-site
MYR 60,000 - 90,000
5 days ago
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Senior Retail Sales Executive
MORE
Shah Alam
On-site
MYR 150,000 - 200,000
5 days ago
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Bilingual Inbound Customer Service Associate - EN/BM/Mandarin
Allianz
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Telco Service Centre Advisor — Drive Sales & Customer Care
Telecontinent
Kuala Lumpur
On-site
MYR 20,000 - 100,000
5 days ago
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Customer Care Specialist
Ingenious Job
Remote
MYR 100,000 - 150,000
Full time
5 days ago
Be an early applicant
Job summary
A customer service specialist company in Malaysia is seeking a dedicated customer service representative to assist with inquiries related to insurance. The ideal candidate should have 1–3 years of experience in a related field and possess strong communication skills. Responsibilities include addressing customer inquiries, resolving issues, and providing exceptional service. The company offers a supportive remote work environment with necessary equipment provided.
Qualifications
- 1–3 years of job related experience in Travel and/or Health insurance.
- Strong command of English, both written and spoken.
- Ability to work independently and accurately.
Responsibilities
- Collaborate with team to assure prompt customer service.
- Assist customers with insurance inquiries.
- Resolve customer and provider complaints timely.
Skills
Active Listening
Service-Oriented
Problem‑Solving / Critical Thinking
Persuasion / Negotiation
Reading / Comprehension
Coordination
Social Perceptiveness
Time Management
Education
Diploma or higher
Tools
Microsoft Office (Word, Excel, Outlook)
Job description
Skills & Qualifications
- Active Listening: Ability to listen attentively, understand customer concerns, and respond appropriately. skills to convey information clearly and professionally.
- Service-Oriented: Demonstrates a passion for helping others and actively seeks solutions to customer problems.
- Problem‑Solving / Critical Thinking: Ability to analyze issues, make decisions, and determine appropriate solutions.
- Persuasion / Negotiation: Skilled in persuading others to understand and resolve issues and finding compromises where necessary.
- Reading / Comprehension: Ability to understand written documents, such as insurance policies and customer queries.
- Coordination: Ability to adjust actions and responses based on feedback from customers or other team members.
- Social Perceptiveness: Awareness of customer emotions and reactions to appropriately address their needs.
- Time Management: Ability to manage multiple tasks efficiently while maintaining attention to detail.
Qualifications
- Required Level of Education, Licenses, and/or Certificates: Diploma or higher is required
- Required Level of Experience: 1–3 years of job‑related experience in Travel and/or Health insurance (front‑line or customer‑facing experience, heavy phone work, and call center a plus)
- Required Knowledge, Skills, and Abilities:
- Strong command of English, both written and spoken.
- Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
- Ability to work independently at a quick pace and with a high degree of accuracy.
- Ability to work an 8‑hour shift including holidays. Weekend availability may be required.
- Ability to work occasional overtime as needed.
- Excellent phone etiquette includes good verbal communication and the ability to interact with customers with an upbeat tone and demeanor.
- Superior customer service skills including the natural ability to provide empathy.
- Strong data entry/typing skills.
- Strong navigation skills and the ability to multi‑task.
- Excellent attention to detail.
- Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
Home Office Requirements
- Private, secure, distraction free workspace
- Computer equipment will be provided by the company.
- Internet Connectivity Requirement for 100% remote positions: high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps.
Responsibilities
- Collaborating with a team to ensure that customer calls, emails and live chats are answered in a prompt, courteous and professional manner.
- Customer and Healthcare Provider Inquiries: Assisting customers by answering pre‑ and post‑purchase questions related to insurance, policy coverage including policy quotes.
- Issue Resolution: Resolve customer and provider complaints in a timely and fair manner, ensuring customer satisfaction while following company policies.
- Escalation Handling: Elevate unresolved customer and provider concerns to supervisors or managers as needed for further resolution.
- Customer Interaction: Provide exceptional customer service during every phone call, ensuring a positive customer experience.
- Providing information to customers regarding our claims process.
- Make sure that our customers receive all of the help that they need after interacting with you.
Additional Responsibilities
- Recommend system enhancements and process improvements to our leadership group.
- Keep the team updated on any trending customer topics.
- Participate in team projects on an ad‑hoc basis.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.