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Workforce Management Manager - Contact Center Analytics
Job summary
A leading services provider in Kuala Selangor is seeking a Support Workforce Management Manager. The ideal candidate will have 3-5 years of experience in workforce management within a contact center environment. Responsibilities include analyzing data to optimize resources and improve performance. A Bachelor’s degree is required, along with proficiency in workforce management software and Microsoft Excel. Strong analytical and communication skills are essential for success in this dynamic role.
Qualifications
- 3-5 years of experience in workforce management or capacity planning.
- Proficiency in workforce management software and advanced Excel skills.
- Strong analytical skills to interpret data and identify trends.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.