Telco Service Centre Advisor — Drive Sales & Customer Care

Telecontinent; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications service provider in Kuala Lumpur is seeking customer-focused and sales-driven individuals for positions at their Telco Service Centre in major shopping malls. Responsibilities include assisting customers with inquiries, promoting telco products, handling service-related matters, and meeting sales targets. The ideal candidates will have good communication skills in English and Bahasa Malaysia. Various allowances and a competitive salary package are offered based on experience.

Benefits

Commission (Unlimited)

Shift Allowance

Overtime Allowance

Mandarin Language Allowance (RM300)

Qualifications

• Experience in retail, telco, or customer service is an added advantage.
• Friendly and confident in closing sales.
• Willing to work on rotational shifts, weekends, and public holidays.

Responsibilities

• Greet and assist walk-in customers with inquiries about mobile and telco products.
• Promote suitable telco plans and products based on needs.
• Handle service-related matters and process transactions.
• Achieve individual and team sales targets.

Skills

Customer-focused attitude

Sales-driven mindset

Good communication skills in English

Proactive approach

Ability to handle customers

Education

Minimum SPM or equivalent

Job description

A leading telecommunications service provider in Kuala Lumpur is seeking customer-focused and sales-driven individuals for positions at their Telco Service Centre in major shopping malls. Responsibilities include assisting customers with inquiries, promoting telco products, handling service-related matters, and meeting sales targets. The ideal candidates will have good communication skills in English and Bahasa Malaysia. Various allowances and a competitive salary package are offered based on experience.