Bilingual Mandarin/English Customer Experience Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service company in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Executive to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong problem-solving skills, attention to detail, and a good command of both English and Mandarin. Experience with digital payment or fintech solutions is a plus. Join our proactive team to provide excellent customer experiences in a fast-paced environment.

Qualifications

• Good command of English and Mandarin.
• Familiarity with digital payment, fintech, or e-wallet solutions is an added advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Mandarin and English.
• Provide accurate information and troubleshooting support.
• Escalate complex issues to the relevant teams when necessary.
• Ensure excellent customer experience by following up on cases promptly.
• Maintain accurate documentation of customer interactions in the system.
• Work closely with internal teams to resolve issues efficiently.

Skills

Customer-oriented

Proactive

Strong problem-solving skills

Attention to detail

Job description

A global customer service company in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Executive to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong problem-solving skills, attention to detail, and a good command of both English and Mandarin. Experience with digital payment or fintech solutions is a plus. Join our proactive team to provide excellent customer experiences in a fast-paced environment.