Telesales Executive

D3 Innovation (M) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Penang is seeking a customer service representative. This full-time role involves handling customer enquiries, making cold calls, and engaging with prospects through social media and LinkedIn. Ideal candidates should have strong English communication skills, experience in telesales or customer service, and the ability to work independently as well as part of a team. The position aims to deliver excellent service quality to achieve customer satisfaction.

Qualifications

• 1 year of experience in telesales or customer service preferred.
• Strong communication skills, both spoken and written.
• Able to effectively engage with clients over the phone or online.

Responsibilities

• Responding to customer enquiries efficiently and professionally.
• Making cold calls and presenting services to potential clients.
• Using LinkedIn and social media to engage with prospects.
• Maintaining positive and professional customer interactions.
• Managing customer data and feedback accurately in the system.
• Resolving customer issues promptly by following processes.
• Providing insights to improve services based on customer feedback.
• Achieving customer satisfaction and company goals.
• Analyzing and solving problems accurately.
• Adapting to changes in a fast-paced environment.
• Following up on customer requests to maintain relationships.

Skills

Strong English communication skills

Confident and persuasive in building rapport

Experience in telesales or customer service

Familiarity with LinkedIn and CRM systems

Problem-solving skills with a positive mindset

Ability to work independently and in a team

Adaptability in a dynamic work environment

Education

Diploma or Bachelor's Degree

Job description

Education Requirements

Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type

Full-Time

Responsibilities

• Handle & respond to customer enquiries efficiently and professionally.
• Make cold calls & confidently present company services to potential clients.
• Use LinkedIn & social media to identify, connect & engage with prospects.
• Maintain a positive, empathetic & professional attitude in all customer interactions.
• Update & manage customer data, interactions & feedback accurately in the system.
• Resolve customer issues & requests promptly by following company processes.
• Share insights & customer feedback with relevant teams to improve our services.
• Deliver excellent service quality to achieve company goals & customer satisfaction targets.
• Analyze & solve problems quickly and accurately.
• Stay adaptable and resilient when handling change in a fast-moving environment.
• Follow up diligently on customer requests and maintain good relationships.

Job Location

Penang

Other Location

-

Years of Experience

1

Age Range of Candidate

Any - 30

Monthly Salary

-

Requirements

• Strong English communication skills - both spoken and written.
• Confident, persuasive, and able to build rapport easily over the phone or online.
• Experience in telesales, customer service, or inside sales will be an advantage.
• Familiarity with LinkedIn, CRM systems, and social media networking tools.
• Problem-solver with a positive mindset and attention to detail.
• Team-player who can also work independently and meet targets.
• Adaptable to a dynamic, goal-driven work environment.