Executive - Client Engagement

Holiday Tours & Travel Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency is seeking an Executive - Client Engagement to deliver exceptional customer service while achieving sales targets. This role entails developing sales strategies, managing client relationships, and acquiring new business opportunities. The ideal candidate will have a diploma or degree in a related field and experience in customer service or sales. Strong communication and interpersonal skills are essential, along with a willingness to travel for client meetings and industry events.

Qualifications

• Experience in customer service and sales roles with proven target achievement.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel for client meetings and industry events.

Responsibilities

• Develop a business plan and sales strategy to attain sales goals.
• Coordinate action plans to penetrate new markets.
• Provide accurate pricing on prospect applications for approval.
• Manage account retention activities and sales acquisition strategies.
• Maintain records of pricing, sales, and activity reports.

Skills

Customer service

Sales strategies

Interpersonal skills

Communication skills

Networking

Education

Diploma/Degree in Tourism & Hospitality Management or Business Administration

Job description

As an Executive - Client Engagement at Holiday Tours is responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours' high standards, ultimately optimizing performance and driving business growth.

Job Responsibilities

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible in achieving sales and operations, targets and performance respectively for your department.
• Initiates and coordinates development of action plans to penetrate new markets. To ensure proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working schedule amongst the personnel handling e-mails, enquiries on quotation, operation etc.
• Plan a timetable on sales calls to your clients followed by a report.
• Plan outstation sales calls to your clients, branches followed by a report.
• Liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers and Airlines personnel.
• Manage the growth of existing corporate (National & Global) client’s travel program.
• Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management etc).
• New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue generating activities (example: MICE events, tour leading, acquire client personal travel).
• Administrative work to maintain account files, folders and overall client reporting task.
• Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales and activity reports.
• Creates and conducts proposals and presentations.
• Recommend process improvements, attend training.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team and the company's SOP.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
• Perform other duties at the discretion of the company.

Job Requirements

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.